- Humana (Austin, TX)
- …cloud operations with business priorities and compliance standards. + Lead and mature the Incident and Problem Management functions to minimize Mean Time to ... adherence to SLAs. + Define and implement ITIL/ITSM frameworks for Incident , Problem , Change, Event, Access, and Knowledge Management , promoting continuous… more
- Capital One (Austin, TX)
- …security product. This is a highly technical, hands-on role focused on advanced troubleshooting, incident response, and problem management . You will serve as ... issues, performing deep technical analysis to identify and resolve problems. + Incident & Problem Management : Manage and resolve complex customer issues ,… more
- Deloitte (Houston, TX)
- …Salesforce CRM environments, with a strong emphasis on Root Cause Analysis (RCA) for incident and problem management . This leadership role ensures stable, ... management . Operational Leadership & Service Delivery: + Oversee day-to-day operations, incident management , release management , and health monitoring for… more
- Citigroup (Irving, TX)
- …+ Has a strong understanding and experience in leading all aspects of Incident Management , Problem Management , Service Improvements, Monitoring ... for execution of day-to-day service delivery functions including the following: + Incident Management : Performs incident triage, root cause analysis,… more
- Public Consulting Group (Austin, TX)
- …and Intune, maintaining compliance and standardization throughout the environment. + Execute change, incident , and problem management to ITIL standards. + ... configurations. Support DNS, SSL, Backup and Recovery and SFTP services. Execute incident response, change management , and service reliability engineering for… more
- Leidos (San Antonio, TX)
- …including technical specifications, installation guides, configuration manuals, and release notes. + Incident and Problem Management : Provide support for ... incident and problem management activities by leveraging Confluence and Jira to provide... management , change management , and release management . + Excellent analytical and problem -solving skills,… more
- GovCIO (Austin, TX)
- …(ITED) and Infrastructure contractor (MAINES) on change planning, outage management , and incident and problem management . + Reports all activities and ... Public Trust Preferred Skills and Experience + Pattern recognition in support of Incident and Problem Management + Big picture thinking to field, trace, and… more
- Charles Schwab (Austin, TX)
- …monitoring/alerting (logs, metrics, traces), capacity planning, DR, resilience testing, incident / problem management + Security, compliance, and ... to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry… more
- Citigroup (Irving, TX)
- …**Has a strong understanding and experience in leading all aspects of Incident Management , Problem Management , Service Improvements, ... **Responsible for execution of day-to-day service delivery functions including the following:** ** Incident Management : Performs incident triage, root cause… more
- Koniag Government Services (San Antonio, TX)
- …IT service management processes, ensuring that knowledge articles are linked to incident , problem , and change management workflows. + Develops and ... + Provides expert-level support for the Defense Health Agency's IT Knowledge Management initiatives, with a primary focus on leveraging SharePoint and other… more