- General Motors (Austin, TX)
- …support + Lead P1 (Priority 1) incident calls + Participate in problem management and root cause analysis discussions + Experience working in high-pressure, ... Policies to effect successful implementation & expected behaviors from database management systems. You will also understand, communicate, develop, validate &… more
- CommonSpirit Health (Lufkin, TX)
- …community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management , Request fulfillment and Problem Management . + ... of computer hardware and system issues allowing them to appropriately set incident severity levels. They can troubleshoot a wide variety of technical problems… more
- NTT America, Inc. (Plano, TX)
- … Management ** Provide oversight for the daily operations, incident management , change management , and problem resolution across customer cloud ... and industry best practices. Collaborate with security teams for vulnerability management , cloud security compliance, and incident investigation. Be able… more
- Citigroup (Irving, TX)
- …Strong practical experience with ITIL service management processes, particularly Incident , Change, Event, Problem , and Project Management . + ... minimal disruption and adherence to change management protocols. **ITIL Service Management ** + ** Incident Management :** Drive the resolution of major… more
- Jack Henry & Associates (Allen, TX)
- …Excellent understanding of ServiceNow principles and modules, including: + Incident , Problem , Change, Request, Service Level Management + Hardware Asset ... then we'd love to meet you. Our Enterprise Service Management team is excited to announce a key opening...ideal candidate will bring cross-functional expertise across modules like Incident , Problem , Change, Asset, SLM, SPM, DevOps,… more
- Pacific Northwest National Laboratory (Austin, TX)
- …and guidance to peers and stakeholders. + Participate in production support and service management activities ( incident , problem , and change), as needed. HCM ... Engagement, Operational Systems, Communications and Information Technology, and Performance Management . At PNNL, our Computing and Information Technology organization… more
- Baylor Scott & White Health (Dallas, TX)
- …oversees critical ITSM process areas (Request, Incident , Change, Knowledge, Problem , Configuration, Asset Management , Reporting) and acts as the **Product ... Line sub-products, which include Public Safety, Environmental Care, Emergency Management , and Building Automation Systems, while fostering Agile transformation and… more
- Baylor Scott & White Health (Dallas, TX)
- …oversees critical ITSM process areas (Request, Incident , Change, Knowledge, Problem , Configuration, Asset Management , Reporting) and acts as the process ... experience in Agile transformation and scaling practices. * Product Management : Roadmap development, backlog prioritization, stakeholder engagement, and value-driven… more
- Cisco (Austin, TX)
- …experience Familiarity with containerization and orchestration (Docker, Kubernetes). * Strong problem -solving skills, incident management . * Experience ... data-driven decision-making at Cisco. * Automate deployment, monitoring, and management of data platforms and pipelines using industry-standard DevOps tools… more
- CVS Health (TX)
- … Lead must champion AI technologies-both conversational and generative-to transform incident management practices. Success in this role requires visionary ... + Conduct timely and thorough root cause analyses, collaborating closely with problem management . + Integrate lessons learned into process improvements and… more