- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …an additional 4 years of related experience * 3 years of experience supporting incident , problem , and change management activities for a large government agency ... tools such as IBM Netcool Omnibus, AppDynamics, HP Operations Manager * 3 years of experience using incident management tools such as BMC Remedy * 3 years… more
- Centene Corporation (Richmond, VA)
- …reporting efforts on status updates to senior and executive leadership + Coordinate problem and incident management with 3rd party vendors + Mentor, and ... solutions. The Senior System Engineer is also responsible for managing incident escalations and resolving solution outages to minimize business disruption and… more
- Parsons Corporation (Chantilly, VA)
- …Skills:** + Provides Tier 1 (Service Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation ... technical support and guidance to all usersCreates and tracks incident tickets to resolution + Escalates and routes ...+ All other tasks as assigned by the IT manager **Desired Skills:** + Knowledge of Networking technologies, Ports,… more
- Cognizant (Richmond, VA)
- …always be clear about role expectations. **Location:** **Remote** **Role & Responsibilities:** ** Incident & Problem Management** + High-Severity Incident ... engineering/development teams. Primary goal is ensuring system stability, rapid incident resolution, and continuous operational improvement for the Digital Commerce… more
- Nightwing (Sterling, VA)
- …IT operations/admin tasks (log analysis, performance tuning, patch management, testing, and incident response) and converts them to automated tasks. The SRE works ... provide context for identifying root causes in the event of an incident , performance degradation, or availability issue. + Perform Network/Cloud optimization and… more
- Trace Systems Inc (Portsmouth, VA)
- …email support, and assistance to walk-in customers at the Service Desk. Enter problem reports into the automated tracking system for further technician support. + ... support functions such as system access management, endpoint administration, or incident response. Examples of relevant experience may include the following: +… more
- Truist (Richmond, VA)
- …monitoring to enhance anomaly detection, predictive analytics, and automated incident response. Ensure robust service level indicators (SLIs), service level ... to ensure monitoring capabilities support customer experience, regulatory reporting, and incident management. Serve as the Bank's SME on observability, engaging with… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
- …in ticketing system, and compliance to current & future KPI's and Performance Metrics. Incident Queue Management & Problem Management (RCA) in ITSM Tool. * ... under the direction of the IT Systems Support Supervisor, IT Systems Support Manager , and/or Network & Security Team. * Implements, Maintains, & Supports any future… more
- Patent and Trademark Office (Alexandria, VA)
- …and minimize system vulnerability, eg, intrusion prevention, forensics, computer incident response, security device management, and access authentication programs. ... 2. Experience leading advanced security operations including continuous monitoring, incident response, and threat detection across hybrid and cloud-based… more
- PagerDuty (Richmond, VA)
- …integration into PagerDuty Operations Cloud. Your work will accelerate incident detection, triage, diagnosis, and remediation-plus enable proactive, planned ... of Product Management, set the strategic direction with your peers leading Incident Management and AIOps, and inspire a high-performing team to deliver breakthrough… more