- ERCOT (Taylor, TX)
- …loads + Builds and maintains effective long-term relationships with managed services provider and service desk operations customer base to ensure a high ... the future. **JOB SUMMARY** Serves as the liaison for service desk operations and mobile device management...providers. + Responsible for ensuring quality work products and customer service excellence is achieved through managed… more
- CAI (Austin, TX)
- …solve requests. **Job Description** We are looking for a bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical ... time **Worksite Flexibility** Remote **Job Summary** As a bilingual Service Desk Analyst (Italian/English), you will be... support to our customers applying technical knowledge and customer service skills via phone, email, or… more
- SHI (Austin, TX)
- …established procedures. + Regularly meet or exceed performance targets for ticket resolution, customer satisfaction, and service desk metrics. + Participate ... - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level...+ Clearly communicate technical details, resolution steps, and escalation information to users and internal teams as needed. +… more
- Texas Health Resources (Arlington, TX)
- ** Service Desk Specialist I - IT Service Desk ** _Bring your passion to Texas Health so we are Better + Together_ **Work location:** Texas Health ... Full Time, Rotating Schedule for 40 hrs/week. (Weekend and holiday requirements) **IT Service Desk highlights:** . Opportunities to learn and grow career .… more
- Sysco (Houston, TX)
- **Brief description:** Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone ... self- service and improve First Call Resolution of requests and incidents within the Service Desk . + Available for after hours and on-call support as needed… more
- Cayuse Holdings (Austin, TX)
- …EST) **_SALARY:_** $15.00-$16.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt **_TRAVEL_** No The Service Desk Agent provides customer service ... in the problem management tool. + Provide assistance and information to the customer in a prompt...High school diploma or GED required. + Experience preferred Service Desk or Customer … more
- Cayuse Holdings (Austin, TX)
- …Remote (M-F 6pm-3am EST) **_SALARY:_** $20.00-$22.00/hr **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service ... in the problem management tool + Provide assistance and information to the customer in a prompt...High school diploma or GED required. + Experience preferred Service Desk or Customer … more
- Public Storage (Plano, TX)
- …New York Stock Exchange. **Job Description** **Public Storage** is looking for a **Senior IT Service Desk Technician** to join our team. The Sr IT Service ... Desk Technician will provide level 2 telephone and service desk technical support to field and...and experience required. **Knowledge, Skills and Abilities** + Strong customer service orientation. + Excellent verbal and… more
- Insight Global (Farmers Branch, TX)
- …High School Diploma or equivalent. 3 to 5 years of successful work with Service Desk or HelpDesk Support Customer First Mindset and Collaborative ... MaaS360, Workspace One) Proven analytical and problem-solving abilities Experience with Help Desk ticketing systems Strong customer service skills (Written… more
- GovCIO (Austin, TX)
- …as needed. + Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics. + Manage and track the ... **Overview** GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran...Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain… more