- General Dynamics Information Technology (Chantilly, VA)
- …customer , you will be trusted to solve complex IT issues while delivering outstanding customer service . Ensure the safety and security of our nation as a ... day. **HOW** **BEING** **A SOFTWARE DEVELOPER** **WILL** **MAKE AN IMPACT** **?** Our customer is seeking an experienced Full Stack Java Developer capable of working… more
- Steampunk (Mclean, VA)
- …modernize infrastructure, and guide our ** Customer Success and IT Support Desk ** team to deliver stellar service . **Contributions** **What You'll Do** + ... and Azure Functions. + **Elevate Support:** Manage, mentor, and support the IT Support Desk and Customer Success teams to ensure a frictionless user experience.… more
- ManTech (Mclean, VA)
- … experience OR Bachelor's degree + 1+ year of hands-on experience supporting customer IT help desk . + Experience resolving technical problems and answering ... **MANTECH seeks** a motivated, career-oriented, and customer -focused Remote Support Technician to join our team in McLean, VA. In this role, you will work… more
- General Dynamics Information Technology (Fairfax, VA)
- …and play a meaningful part in improving how agencies operate. The **Navy Enterprise Service Desk (NESD)** program is seeking an associate level **Remedy / Helix ... include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives. + Identify and communicate gaps between out of… more
- General Dynamics Information Technology (Fairfax, VA)
- …and play a meaningful part in improving how agencies operate. The **Navy Enterprise Service Desk (NESD)** program is seeking a mid-level **Remedy / Helix ... include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives. + Identify and communicate gaps between out of… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …both immediate workarounds and long-term fixes. + Respond to and manage escalated service desk tickets. + Communicate clearly with team members and stakeholders, ... related experience **US Citizenship Required:** Yes **Job Description:** General Dynamics Information Technology (GDIT) is looking for a skilled **IT Systems… more
- General Dynamics Information Technology (Reston, VA)
- …standard operating tools and applications. + Demonstrated experience providing high level customer service supporting users, managers, and staff. + Demonstrated ... such as Kubernetes. + Demonstrated experience and understanding of IT Service Management and common SLA measurements. + Demonstrated experience performing security… more
- M. C. Dean (Norfolk, VA)
- …engineering and integrators on new system design + Provide tier II/III support for customer issues reported through the help desk + Proper documentation of ... role. + Manage physical security system support to meet service level agreements. + Analyze physical security system performance...issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk… more
- DMS International (Virginia Beach, VA)
- …work with senior specialists on more complex problems. + Possess a knowledge of customer support and service principles and methods. + Possess a working ... US Navy Functional Analyst ( Information Management) Data Management Services, Inc. (dba: DMS...Teamwork, + Integrity in conduct, + Responsiveness to our customer 's mission DMS is currently seeking an Functional Analyst… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + Provide IT Service ... hardware and document/report all findings. + Understand the Program Service Level Agreements (SLA) to ensure proper completion of...Polygraph * Required Skills and Abilities: * Location: On Customer Site * US Citizenship Required **GDIT IS YOUR… more