- Koniag Government Services (Vienna, VA)
- **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...workstations, monitors, switch boxes and card readers. + Provide information to customer logistics for (all equipment… more
- General Dynamics Information Technology (Quantico, VA)
- …Help Desk **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+ CE - CompTIA **Experience:** 5 + years of ... **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier II** with GDIT. A career in...to ensure services/incidents are completed + Provides an outstanding customer service experience in a variety of… more
- Chenega Corporation (Arlington, VA)
- …service level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... help desk performance metrics (eg, ticket volume, resolution time, customer satisfaction) to identify areas for improvement. + Implement industry best practices… more
- Cayuse Holdings (Richmond, VA)
- …Remote (M-F 6pm-3am EST) **_SALARY:_** $20.00-$22.00/hr **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service ... in the problem management tool + Provide assistance and information to the customer in a prompt...High school diploma or GED required. + Experience preferred Service Desk or Customer … more
- ManTech (Herndon, VA)
- …+ Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on leadership experience ... ManTech seeks a motivated, career and customer -oriented **Desktop Support Services Help Desk Lead**...in service desk support and operations. + One of… more
- General Dynamics Information Technology (Chantilly, VA)
- …related experience supporting help desk operations or customer service . Must possess appropriate and current DoD Information Assurance (IA) Certification ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD),Help Desk Support,Technical Support… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …including customer support or Help Desk . + 0-2 years of customer service or public relations experience. + Experience with an incident tracking system ... up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. **Duties and Responsibilities:** +… more
- Excentium (Falls Church, VA)
- …Specialists will provide support for incident resolution and requests reported to the service desk . + The Specialists are responsible for the initial assessment, ... and resolves incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …II (MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialists to support a customer in Stafford, VA. There are several ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK...will consist of program management; logistics; asset management; engineering; customer service ; research and development of new… more
- NTT America, Inc. (Ashburn, VA)
- …where you can grow, belong and thrive. **Your day at NTT DATA** Provide customer service , troubleshooting, as well as incident escalation for all users ... 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing**...software or network problems with users. + Records required customer and problem information , updating records with… more
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