• Bilingual (Portuguese/English) Service…

    CAI (Richmond, VA)
    …solve requests. **Job Description** We are looking for a bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical ... **Worksite Flexibility** Remote **Job Summary** As a Bilingual (Portuguese/English) Service Desk Analyst, you will be responsible... support to our customers applying technical knowledge and customer service skills via phone, email, or… more
    CAI (07/16/25)
    - Related Jobs

  • Service Desk Analyst

    Koniag Government Services (Vienna, VA)
    **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...workstations, monitors, switch boxes and card readers. + Provide information to customer logistics for (all equipment… more
    Koniag Government Services (06/11/25)
    - Related Jobs

  • NCIS Help Desk Analyst Tier II | Active Top…

    General Dynamics Information Technology (Quantico, VA)
    …Help Desk **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+ CE - CompTIA **Experience:** 5 + years of ... **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier II** with GDIT. A career in...to ensure services/incidents are completed + Provides an outstanding customer service experience in a variety of… more
    General Dynamics Information Technology (07/05/25)
    - Related Jobs

  • Help Desk Manager

    Chenega Corporation (Arlington, VA)
    …service level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... help desk performance metrics (eg, ticket volume, resolution time, customer satisfaction) to identify areas for improvement. + Implement industry best practices… more
    Chenega Corporation (06/24/25)
    - Related Jobs

  • Service Desk Agent

    Cayuse Holdings (Richmond, VA)
    …Remote (M-F 6pm-3am EST) **_SALARY:_** $20.00-$22.00/hr **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service ... in the problem management tool + Provide assistance and information to the customer in a prompt...High school diploma or GED required. + Experience preferred Service Desk or Customer … more
    Cayuse Holdings (07/31/25)
    - Related Jobs

  • Desktop Support Services Help Desk Lead

    ManTech (Herndon, VA)
    …+ Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on leadership experience ... ManTech seeks a motivated, career and customer -oriented **Desktop Support Services Help Desk Lead**...in service desk support and operations. + One of… more
    ManTech (07/30/25)
    - Related Jobs

  • Help Desk Technician - TS/SCI

    General Dynamics Information Technology (Chantilly, VA)
    …related experience supporting help desk operations or customer service . Must possess appropriate and current DoD Information Assurance (IA) Certification ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD),Help Desk Support,Technical Support… more
    General Dynamics Information Technology (05/08/25)
    - Related Jobs

  • Tier I Service Desk Agent (Day…

    ASM Research, An Accenture Federal Services Company (Springfield, VA)
    …including customer support or Help Desk . + 0-2 years of customer service or public relations experience. + Experience with an incident tracking system ... up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. **Duties and Responsibilities:** +… more
    ASM Research, An Accenture Federal Services Company (06/20/25)
    - Related Jobs

  • Field Service Representatives…

    UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
    …II (MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialists to support a customer in Stafford, VA. There are several ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK...will consist of program management; logistics; asset management; engineering; customer service ; research and development of new… more
    UIC Government Services and the Bowhead Family of Companies (05/15/25)
    - Related Jobs

  • Help Desk Technician

    Excentium (Falls Church, VA)
    …Specialists will provide support for incident resolution and requests reported to the service desk . + The Specialists are responsible for the initial assessment, ... and resolves incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve… more
    Excentium (07/14/25)
    - Related Jobs