- E-volve Technology Systems, Inc. (Reston, VA)
- …CI Polygraph or eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in a fast-paced environment + ... Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst...Exceptional customer service skills with the ability to… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …improvements to ITIL processes. -Provides FAQ solutions and support for DAI PMO Help Desk SOP, including ITIL recommendations. -Documents Customer Help Desk ... delivers FAQ Solution Documents, DAI PMO Helpdesk SOP, and Customer Help Desk SOP. -Provides functional, technical,...of ConfigSnapshot. -Experience supporting DoD or Federal Oracle shared service providers on an Oracle EBS R12.2 platform or… more
- GovCIO (Arlington, VA)
- **Overview** GovCIO is hiring for a Customer Support Professional (IT Specialist) with an active Secret clearance to provide outstanding desk -side support, ... a fully onsite position. **Responsibilities** + Provide outstanding support desk -side support, regularly scheduled backups, network storage allocation, and… more
- SAIC (Reston, VA)
- …and Security Operations + IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk + Training + Imaging Leads and Technicians + ServiceNow ... of GAO, including the following task areas: + Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and Digital… more
- Defense Logistics Agency (Fort Belvoir, VA)
- …Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any ... Summary See below for important information regarding this job. Position will be filled...a Supervisory IT Specialist (OS/CUSTSPT) and Branch Chief for Customer Support and Readiness CONUS, (J6), with responsibility for… more
- Hotel Equities (Virginia Beach, VA)
- …appearance (specific standards available). EDUCATION / EXPERIENCE: * 2+ year's guest/ customer service experience, and/or 2+ years Hotel experience preferred ... and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful… more
- Zeiders Enterprises, Inc (Woodbridge, VA)
- …identify trends, verify accuracy and appropriateness, and ensure adherence to customer service expectations. + Assigns LMS and Help Desk team members to ... Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned...(LMS), the Adobe Connect training platform, and associated help desk services that support a user base of over… more
- CACI International (Chantilly, VA)
- …experience demonstrating leadership abilities + Minimum of 5 years work experience in a Service Desk and/or Network Operations Center (NOC) providing IT SA to ... (SA) and ensuring key decision makers have the operational information they need to be able to make informed...SIAM Operations Lead, you will: + Understand the Government customer and IT Service Provider ITSM and… more
- SHRM (Alexandria, VA)
- …Success Manager for Enterprise Solutions will be responsible for providing excellent customer service experience and helping customers achieve their desired ... business, or equivalent relevant work **Experience:** + 4-6 years of experience in customer service account management or consulting, preferably in a B2B… more
- Marriott (Arlington, VA)
- …Procedures (SOPs and LSOPs) and support the Peer Review Process. **Ensuring Exceptional Customer Service ** * Provides services that are above and beyond for ... **Additional Information ** **Job Number** 25120147 **Job Category** Rooms &...relations. * Displays leadership in guest hospitality, exemplifies excellent customer service , and creates a positive atmosphere… more