- GovCIO (Boston, MA)
- **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. ... strong leadership, operational oversight, and adherence to ITIL best practices. The manager ensures service levels are met, escalations are handled effectively, and… more
- Sumitomo Pharma (Boston, MA)
- …Partner with HR, IT, and Finance stakeholders to deliver high-impact HR technology solutions. + **Primary liaison** for WorkdayTechnicalsupport, helpdesk , and ... and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website https://www.us.sumitomo-pharma.com or follow us on… more
- GovCIO (Boston, MA)
- …SOPs, and related training documentation + Open and actively manage ServiceNow helpdesk tickets + Escalate high priority issues reported using established guidelines ... coordinate directly with users to troubleshoot issues and/or collect information to assist the testing and development teams through...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more