- General Dynamics Information Technology (Quantico, VA)
- …Technical Support Services **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 2** with… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...- the need to nimbly utilize the best that information technology offers to meet the business… more
- Imagine One Technology & Management (Norfolk, VA)
- …seeking candidates to provide support to the US Navy. We are looking for **Night Shift Service Desk Specialist / Command Center** to support a Tier 2 and Tier 3 ... 0600 **Responsibilities include but are not limited to:** + Manage the ticket queue in Service Now for the NMMES program. Triage the tickets and assign them to the… more
- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ... ideal candidate will provide leadership for the IT Service Desk team and ensure efficient, effective,...with SCI eligibility. + Bachelor's degree in Computer Science, Information Systems, Business Administration, Information Technology… more
- Cayuse Holdings (Arlington, VA)
- **Overview** The Service Desk Agent performs a variety of complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer ... routing of incidents to the correct person or office. Service Desk Agents manage and track the...the Watch Analysts for action. + Send Requests for Information for incomplete requests. + Respond to requests for… more
- CACI International (Sterling, VA)
- Service Desk Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage ... * * CACI is currently looking for a motivated, career and customer-oriented Service Desk Lead with Agile methodology experience to join our Customs and Border… more
- Leidos (Norfolk, VA)
- **Description** The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and II ... the organization's products and services. Primary Responsibilities **As a Service Desk RDM Technician, you will:** +...Desk RDM Technician, you will:** + Use automated information systems to analyze routine situations. + Review incoming… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. ... This is a great opportunity for someone with foundational Information Technology (IT) experience who is ready...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk ... email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the...Fundamentals or Azure Fundamentals Education + Associate Degree in Information Technology , Computer Science, or a related… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …steps taken using the knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may include notification to higher ... Service Desk tiers for urgent and special...Service Desk tiers for urgent and special consideration incidents. +...Qualifications** + HS Diploma or GED; Associates degree in Information Technology preferred. + -5-8 years in… more