- Capital One (Richmond, VA)
- …cases, and closing investigations + Helps maintain operations of a SIU Specialty Desk and actively contributes, which can include keeping desk guides current ... / Chicago, IL / Mclean, VA_** **Work From Home Technology Requirements:** + A secure home office environment that...+ Cable or fiber connections are preferred + Internet service download speeds must be at least 5 mbps,… more
- NTT DATA North America (Alexandria, VA)
- …of experience working with government employees to define performance measures for a help desk / service desk + 10 years of experience providing exceptional ... customer service in a federal environment + 3 years of...a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global… more
- Public Consulting Group (Richmond, VA)
- …and help desk procedures in support of PCG's South Education consulting and technology service portfolio. This role is responsible for managing staff in a ... military service , citizenship status, family medical history or genetic information , family or parental status, or any other status protected under federal,… more
- Tyto Athene (Fort Belvoir, VA)
- …work as part of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel on site. Applicant must be ... & SSO + Provide Tier III support and work with Desktop Support/Help Desk personnel, both internal and external (vendors), to provide resolutions for users on… more
- Deloitte (Rosslyn, VA)
- …for this role ends on 8/31/2025. Responsibilities/Here is What You Will Do: Deal Desk Support, Contracting and Negotiations + Assist with deal desk and contract ... understanding of professional services contracting lifecycle with an emphasis on technology services + Proven track record influencing diverse set of stakeholders… more
- SHI (Richmond, VA)
- …technical issues, and collaborates with both internal and external stakeholders, including Service Desk Analysts and Account Managers. Key duties include ... International Corp. has helped organizations change the world through technology . We've grown every year since, and today we're...professional growth. + Mentor and train lower-tier engineering and service desk employees. + Document work and… more
- CGI Technologies and Solutions, Inc. (Springfield, VA)
- …IT operations and reports to the SITS. Responsibilities include compiling service desk reports, managing device inventory spreadsheets, facilitating ... Office Suite. * Tracks various communications channels. * Proficient in Manage Engine service desk application. Hourly Rate: $35.64/hour CGI is required by law… more
- TekSynap (Chantilly, VA)
- …for situational awareness, responding to escalated incidents and outages (eg, from the service desk ), taking corrective actions to resolve the issue, escalating ... 3-5, PhD 0-2 **PREFERRED QUALIFICATIONS** ** ** + Bachelor's degree in computer science, Information Technology , Cybersecurity, or a related field + One or more… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for...OR + High School Diploma and 1+ years of Information Technology experience OR + 3+ years… more
- ManTech (Chantilly, VA)
- …Engineering, or other IT-related discipline and 7+ years of relevant experience in Information Technology . + In lieu of a Bachelor's: Associates' degree and ... to personnel utilizing ITD IT systems. + Triaging help desk tickets for a broad range of service...10 years of relevant experience in Information Technology . + IAT Level II certification.… more