- Coinbase (Richmond, VA)
- …connection, and alignment. Attendance is expected and fully supported. As a Customer Success Agent,* *you will serve as a primary subject matter expert for ... are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions. * Take ownership and...to find the root cause and solve the customer issue on the first contact. Where this is not… more
- Amazon (Arlington, VA)
- Description The Amazon Vendor Services organization is seeking a Strategic Customer Success Manager to shape the future of the program. The Strategic Customer ... Success Manager drives business growth for some of the...systems. * Deep diving and resolving an item buyability issue that was surfaced by your Customer. * Following… more
- Coinbase (Richmond, VA)
- …Attendance is expected and fully supported. As a Supervisor for the Customer Success Team, you will lead a specialized team of customer focused support analysts ... customer accounts. * Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in… more
- Lumen (Richmond, VA)
- …required activities. + Track and manage cross-functional dependencies, risks, and issue remediation. + Confirm program KPIs, define success metrics, ... across all Lumen networks. This role is critical to our business success and involves highly visible work requiring collaboration, leadership, and cross-functional… more
- CACI International (Sterling, VA)
- …Issues, and Opportunity Analyst to support our organization's risk management, issue resolution, and opportunity identification processes. This role will be ... issues efficiently, and capitalize on potential opportunities, contributing to overall success and resilience. + Conduct regular risk assessments across various… more
- Cognizant (Richmond, VA)
- …focus on understanding client needs and delivering customized solutions to drive business success . **In this role, you will:** + IT Support for recently implemented ... performance. + Set up war rooms for any P1/P2 issue and coordinating with business, IT and vendor for...with business, IT and vendor for resolution of the issue . + Working with end user in understanding the… more
- USAA (Chesapeake, VA)
- …to collect and analyze data. **What sets you apart:** + Direct experience with Issue Management process, understanding the nature of an issue and providing ... Issue Owners and Action Owners throughout the issue lifecycle. + Ability to operate and make sound...service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees.… more
- USAA (Chesapeake, VA)
- …to collect and analyze data. **What sets you apart:** + Direct experience with Issue Management process, understanding the nature of an issue and providing ... Issue Owners and Action Owners throughout the issue lifecycle. + Ability to operate and make sound...service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees.… more
- Warner Bros. Discovery (Sterling, VA)
- …difficult situations, adapting to changing situations and responsibilities quickly and without issue , staying calm, reacting quickly under pressure and being able to ... remain on the air. + May provide input and issue written reports to various factions of the Technology...other Technology & Operations and Distribution staff to ensure success of daily operations + Coordinate communication and/or escalation… more
- American Airlines (Washington, VA)
- …of course, any legal obligations including any collective bargaining obligations._ + Issue , reissue and refund passenger tickets + Book, ticket and confirm flight ... and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades + Issue vouchers and/or coordinate with contractors for… more