- GovCIO (Albany, NY)
- …SWQL Studio. + Participate in troubleshooting sessions involving connectivity issues for infrastructure and applications by using SolarWinds and/or analyzing ... outage times by quickly identifying network related anomalies and issues . + Generate root cause analysis for issues... issues . + Generate root cause analysis for issues diagnosed on the network. + Use network diagnostic… more
- TD Bank (New York, NY)
- …Accountabilities** **:** **Leads on the interpretation of complex business issues , generates multifaceted insights and identifies opportunities to help drive ... and within a timely manner** **Identifies and investigates data/analytics related issues ** **Ensures business operations are in compliance with applicable internal… more
- CVS Health (Albany, NY)
- …day. **Position Summary** The **Senior Service Advocate** will perform research inquiries, issues , and escalations of the Quantum Program. **In this role, you ... will:** + Answer questions and resolve issues as single point-of-contact, based on external, largely written...assigned. + Take ownership of each contact to resolve issues . + Identify issues appropriately and recommend… more
- TD Bank (New York, NY)
- …Proven Customer service skills, including concern for and ability to identify client issues . + Proven ability to meet and exceed Customer expectations and ability to ... courteous, efficient, and professional customer service to ensure inquiries, sales and/or issues are managed promptly and effectively under all conditions + Engages… more
- Merck (Albany, NY)
- …backups to ensure the processes are run without fail and inform businesses about any issues and address the failures in timely manner. . Up to date with latest patch ... to ensure patch testing is done successfully without any issues and capture the results. Perform additional testing for...Request with Oracle Support for any new bugs or issues . . Timely follow-up with Oracle support on open… more
- TD Bank (New York, NY)
- …within area of expertise + Identifies and leads problem resolution for complex issues at all levels **Education & Experience:** + Undergraduate degree or equivalent ... in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate + Protects the interests of the organization -… more
- TD Bank (New York, NY)
- …coordinating tasks and services with others + Identifies and assesses issues in straight forward situations using standard procedures, and escalates non-standard ... issues internally; typically addressing routine requests requiring minimal discretion...most suitable solution + Completes investigations - reports/escalates risk issues or process gaps identified + Performs a variety… more
- Cayuse Holdings (Albany, NY)
- …using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple ... Provide aid and technical support for the resolution of problems, incidents, issues , and emergencies including major incident management escalation to ITOC and/or… more
- GovCIO (Albany, NY)
- …system monitoring and DevSecOps. + Translate technical development and cyber security issues into easily consumed language for senior leadership. + Assist in the ... includes driving process improvements and executive level reporting. + Translate complicated issues from multiple information sources into a clear point of view, and… more
- Cardinal Health (Whitestone, NY)
- …relationship with suppliers to aid in the resolution of major operational issues . **Responsibilities:** + Ensures the attainment of desired service levels and ... with internal and external stakeholders to develop forecasts, share information, address issues and concerns. + Leads event management, execution of new and… more