- City of New York (New York, NY)
- …matters. Legal Affairs Division attorneys and staff handle various legal issues , including real property taxes and exemptions, business income and excise ... defend against litigation, drafting and reviewing legislation and rules, resolving complex issues arising from the duties and operations of the Sheriff Office, and… more
- New York State Civil Service (Ithaca, NY)
- …to provide information about and promote the Senator's initiatives to address issues and concerns*Remain current on the Senator's legislative and policy agenda and ... serve as a resource regarding those issues for the local community and colleagues*Input information and...updates to the Community Affairs Director on caseloads, community issues , events, staff concerns, scheduling issues , and… more
- Canon USA & Affiliates (NY)
- …calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and ... following up on issues to ensure timely resolution and customer satisfaction. This...customers via phone, email, and chat - Analyze complex issues to answer questions, troubleshoot, and advise on solutions… more
- Highmark Health (Albany, NY)
- …resolution. The analyst communicates with system end-users to understand issues and implement solutions. **ESSENTIAL RESPONSIBILITIES** + Plans, designs/builds, ... the Epic environments to provide standardized, comprehensive workflows. Corrects issues , conducts routine maintenance, updates systems with new functionality to… more
- Celestica (New York, NY)
- …and external relationships and interacting with senior management on significant issues . **Detailed Description** Performs tasks such as, but not limited to, ... performance feedback. + Prepare and analyze customer surveys and self-assessments, resolving issues and acting as a customer advocate. + Participate in forecasting,… more
- CenterWell (Albany, NY)
- …issue management and resolution + Monitor plan performance and proactively bring issues to the forefront for review + Support new business implementations with ... monthly business reviews and present to client + Escalate issues for immediate review and action whenever necessary +...+ Manage escalated member, client and / or pharmacy issues and resolve in the Medicaid market, follow through… more
- Lumen (Albany, NY)
- …policy, regulatory developments, and reputational risk. Translate complex policy issues into actionable communication strategies that support business goals. + ... interests through proactive engagement and coalition building. + Media & Issues Management + Lead media relations efforts, including proactive story pitching,… more
- Amazon (New York, NY)
- …and engaging regional operational support teams and program stakeholders to address issues impacting DSP experience in the program. You will provide support for ... extend solutions for the best outcome - Handle complex issues and escalations including diving deep and knowing how...particularly in delivering constructive feedback and working through complex issues - Travel (~3 days a week); the role… more
- Akwesasne Mohawk Casino Resort (Hogansburg, NY)
- …the interdependency of service components. + Investigating, troubleshooting, and correcting guest issues related to Winner's Club accounts either in person, or via ... phone calls. + Working closely with the gaming department regarding guest issues , additional directions and improvements. + Monitor staff performance, behavior and… more
- M&T Bank (Williamsville, NY)
- …effective data risk management. + Facilitate the remediation of data management-related issues . + Promote usage of business and enterprise data management and ... internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. + Understand and adhere to the Company's… more