- City of New York (New York, NY)
- …month of which 100 are written, 200 are telephonic inquiries, complaints and issues received from HRA's Office of Constituent Affairs and other agencies regarding ... from the media and attorneys regarding complex child support issues such as threats from parents who plan to...to staff, review and evaluates work output; resolve complex issues and/or complaints and ensures cases are handled in… more
- American Express (New York, NY)
- …Execute and oversee audits of international Financial Crime audits and issues validations ensuring adequate workpaper quality and effective stakeholder challenge or ... problem into components, process knowledge and risk/control knowledge, and communicate issues and control recommendations with transparency, integrity and impact +… more
- MTA (New York, NY)
- …and safety objectives + Oversees staff workload and quality of work, addressing performance issues when needed. + Possesses knowledge in a core IT discipline and a ... if the work meets contractual standards. + Addresses performance issues with contractors when possible. + Escalates issues... issues with contractors when possible. + Escalates issues to other parties as needed. Required Qualifications: +… more
- Publicis Groupe (New York, NY)
- …internal teams looped in on strategic implications + Identifying and addressing client issues , as well as new opportunities within existing client business + Owning ... and clearly responding to client questions and issues related to media, serving as day-to-day contact +...solutions to client challenges; resourceful and able to troubleshoot issues with limited direction + Fostering relationship with internal… more
- Bowman (Albany, NY)
- …Direction** + Receive broad guidance relating to overall key objectives, critical issues , new concepts, and policy matters and general parameters for execution. ... solution. + Lead operations teams in monitoring, troubleshooting, and resolving cloud-related issues . **Do the Work** + Design, develop, and deploy end-to-end cloud… more
- NBT Bank (Rochester, NY)
- …evidence/documentation of junior team members. Communicate to Manager/Team Lead any production issues for resolution and status of pending or stale items or resolve ... issues independently and report back. + 15% Lead the...the rest of the team. + 5% Identify processing issues and opportunities for control improvements. Work with manager… more
- American Express (New York, NY)
- …for the BU, including leading action plan management process and escalating issues to senior management **Reporting, Policies and Procedures:** + Compliance metrics ... and updating BU Compliance procedures, and communications for Compliance related BU issues **Key Responsibilities:** + Act as a compliance risk advisor to front-line… more
- CVS Health (NY)
- …accurate and timely support. You will also directly handle escalated member issues , working to de-escalate and resolve concerns efficiently. As the Single Point ... navigate questions and workflows. + Handle escalated member service inquiries and issues , working to de-escalate and resolve concerns efficiently. + Engage with and… more
- M&T Bank (Buffalo, NY)
- …+ Manage user access, roles, and security policies. + Troubleshoot platform issues and coordinate with support teams. + Implement backup, recovery, and disaster ... and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports… more
- City of New York (New York, NY)
- …various subject areas, including human and government services, health and environmental issues with a specific focus on immigration policy. The Associate will ... reports and issue briefs and be responsive to breaking issues or news. The Associate will also develop strategies...tasks, often on time-sensitive basis; quickly respond to breaking issues . Work effectively both independently and as part of… more