- HTC Global Services Inc (Buffalo, NY)
- …document any system modifications, upgrades or application changes + Troubleshoot system issues to resolution and provide timely and high-quality customer service + ... Escalate issues to vendor as needed and monitor vendor tickets...Provide after-hours "on-call" support to troubleshoot and resolve system issues . + Work with client users and functional teams… more
- City of New York (New York, NY)
- …To DVS leadership, manages and maintains a presence at the DVS headquarters to address issues that arise with the platform, and serve as a liaison to both government ... and programs are up to date and troubleshoot any issues with DVS IT Team. - System Quality Assurance:...technical support triage for all data applications and connectivity issues when needed .-VetConnect NYC: Develop and manage DVS'… more
- Northwell Health (New Hyde Park, NY)
- …and white-glove support for senior leaders. Lead efforts to resolve complex issues , improve processes, and ensure a seamless executive technology experience. Job ... improvement and innovation in IT services. 4.Investigates complex technical issues involving applications, systems, and infrastructure, identifies root causes and… more
- Enhanced Protection Services (New York, NY)
- …+ Monitor client satisfaction and engage as necessary to address any issues /concerns + Develop working knowledge of specific clients; identify potential areas where ... engage appropriate areas (Operations, IT, Sales, etc.) to resolve issues or raise awareness + Handle routine requests from...correct + Contact customers to resolve any questions or issues and/or to obtain any information that is missing… more
- Arnot Health (Elmira, NY)
- …as prior authorization, untimely filing, coordination of benefits, services type issues , and insurance or service verification. Identify patterns of common denial ... errors, types and recurring issues . 4. Facilitates, coordinates and prepares denial appeals working...Maintains a working relationship with Physician Advisor regarding physician issues related to auths/denials. 9. Provide insurance companies with… more
- Canon USA & Affiliates (Albany, NY)
- …This person also acts as a first tier of support for the system when issues are escalated from the CMSU helpdesk or from LMS managers and instructors. The LMS ... health and configuration. Joint responsibility with CMSU IT regarding LMS security issues . Maintain accurate group of general users (eg pruning out in-active users).… more
- New York State Civil Service (Syracuse, NY)
- …as the Department's regional liaison for departmental programs and initiatives and issues related to departmental programs.Specific functions may include but are not ... and local government including regional boards, as necessary.* Resolve issues or concerns raised by local government officials related...laws.* Provide feedback to the Commissioner of Labor on issues and concerns raised in the region and provide… more
- Allied Universal (New York, NY)
- …(specific schedule varies) to monitor performance, address daily operations issues , communicate policy changes or company information, adjust staffing schedules ... site; + Identify any personnel problems occurring at posts, such as payroll issues , employee relations complaints or other concerns, and forward any such issues… more
- Celestica (New York, NY)
- …contact for HR Leaders and Managers for applicable compensation and benefits issues . This includes but is not limited to: procedural instruction, analytical advice ... Celestica's Named Executive Officers. + Mentor site HR managers and resolve challenging issues and situations with senior HR managers and HR colleagues. + Partner… more
- Citigroup (New York, NY)
- …in Citi Private Bank to maintain control, find solutions and resolve issues . + Follow standard procedures and advocate appropriate exceptions to standard practices ... with seamless execution of internal processes and Citigroup services. + Prioritize issues that need to be escalated, getting the appropriate people involved to… more