• Major Incident Manager

    Capgemini (Austin, TX)
    **Job Title:** Major Incident Manager - Major Incident Manager 1 **Location** : Austin, TX (Hybrid - in office /work from home) **Job description:** The ... role of the Major Incident Manager is to undertake management of...business that is caused by errors within the IT Infrastructure , process failures, engaged staff competencies. The ultimate objective… more
    Capgemini (08/08/25)
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  • Senior L2 Major Incident Manager

    Citigroup (Irving, TX)
    In this role, the **Senior Major Incident Manager ** will own and drive the activities related to the Major Incident Management (IcM) process for Citi's ... service. Some of the specific activities that the Senior Incident Manager engage on will include: +...Bachelor's Degree or equivalent work experience. **Job Family Group:** Technology **Job Family:** Infrastructure **Time Type:** Full… more
    Citigroup (08/20/25)
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  • Incident Manager - Intl AOR Mexico…

    Insight Global (Plano, TX)
    Job Description As an Incident Manager , your day-to-day responsibilities will include swiftly responding to and resolving IT disruptions to minimize downtime and ... and Requirements - 5+ years of experience as an incident manager - Experience identifying and resolving..., change, and problem management in Service Now - ITIL 4 Practitioner: Incident Management certification -… more
    Insight Global (08/20/25)
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  • Operations Engineering Advisor - Enterprise…

    Fannie Mae (Plano, TX)
    …environment using, SOA, Java, Python etc. * 6 years of experience as an Incident manager handling incidents, changes and problems in a 24/7 production ... * Bachelor degree or equivalent * AWS certification * ITIL or PMP certification * Experience in the financial...*Skills* * Ability to analyze different components of the infrastructure and application environments during Incident triage… more
    Fannie Mae (06/20/25)
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  • IT Service Delivery Manager

    Insight Global (Irving, TX)
    Manager to ensure seamless integration of service delivery with infrastructure operations and technology deployments. * Coordinate onboarding, support ... Job Description The IT Service Delivery Manager will oversee the delivery of IT services...and manage core IT Service Management (ITSM) processes including Incident , Request, Change, and Problem Management to ensure consistent,… more
    Insight Global (08/27/25)
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  • Release/Change Manager

    Robert Half Technology (Houston, TX)
    Description We are seeking a highly organized and proactive Release/Change Manager to lead the planning, coordination, and execution of software and ... infrastructure releases while managing change control processes across enterprise...Track and report change metrics including success rates and incident impacts + Support project managers in planning and… more
    Robert Half Technology (08/28/25)
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  • Site Reliability Engineering Manager

    PNC (Farmers Branch, TX)
    …backup and storage with Windows, Linux, and database environments * Strong incident and change management background ( ITIL preferred) * Experience with ... have an opportunity to contribute to the company's success. As a Site Reliability Manager within PNC's Site Reliability Center (SRC), you will be based in Farmers… more
    PNC (07/26/25)
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  • Site Reliability Engineering Manager

    PNC (Dallas, TX)
    …database technologies and practices. * Bachelor's degree in Computer Science, Information Technology , or a related discipline (or equivalent experience). ... high-performing teams. * Deep understanding and practical application of ITIL methodologies, incident /problem/change management frameworks, and continuous… more
    PNC (07/23/25)
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  • Security Compliance Manager

    Coinbase (Austin, TX)
    …with you about joining our team. Coinbase is looking for a Security Compliance Manager to drive second line of defense technology compliance initiatives and ... security requirements and ensure excellence in control ownership * * Incident Evaluation: *Lead incident impact analysis procedures...know the nature of your request and your contact information . For quick access to screen reading technology more
    Coinbase (08/15/25)
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  • Manager , Technical Customer Support,…

    Palo Alto Networks (Plano, TX)
    …development discussions to underline the value of services offered + Lead Post- Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive ... Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs + Oversee trend analysis on… more
    Palo Alto Networks (08/08/25)
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