- Capgemini (Austin, TX)
- **Job Title:** Major Incident Manager - Major Incident Manager 1 **Location** : Austin, TX (Hybrid - in office /work from home) **Job description:** The ... role of the Major Incident Manager is to undertake management of...business that is caused by errors within the IT Infrastructure , process failures, engaged staff competencies. The ultimate objective… more
- Citigroup (Irving, TX)
- In this role, the **Senior Major Incident Manager ** will own and drive the activities related to the Major Incident Management (IcM) process for Citi's ... service. Some of the specific activities that the Senior Incident Manager engage on will include: +...Bachelor's Degree or equivalent work experience. **Job Family Group:** Technology **Job Family:** Infrastructure **Time Type:** Full… more
- Insight Global (Plano, TX)
- Job Description As an Incident Manager , your day-to-day responsibilities will include swiftly responding to and resolving IT disruptions to minimize downtime and ... and Requirements - 5+ years of experience as an incident manager - Experience identifying and resolving..., change, and problem management in Service Now - ITIL 4 Practitioner: Incident Management certification -… more
- Insight Global (Irving, TX)
- … Manager to ensure seamless integration of service delivery with infrastructure operations and technology deployments. * Coordinate onboarding, support ... Job Description The IT Service Delivery Manager will oversee the delivery of IT services...and manage core IT Service Management (ITSM) processes including Incident , Request, Change, and Problem Management to ensure consistent,… more
- Leidos (Houston, TX)
- …Modernization Sector currently has an opening for a Microsoft Collaboration Engineer Manager to lead our M365 Collaboration team that supports our Microsoft 365 ... And, above all else, continuously enhance the end-user experience. Microsoft Collaboration Engineer Manager will act in a lead role in directing the operations of… more
- Robert Half Technology (Houston, TX)
- Description We are seeking a highly organized and proactive Release/Change Manager to lead the planning, coordination, and execution of software and ... infrastructure releases while managing change control processes across enterprise...Track and report change metrics including success rates and incident impacts + Support project managers in planning and… more
- PNC (Farmers Branch, TX)
- …backup and storage with Windows, Linux, and database environments * Strong incident and change management background ( ITIL preferred) * Experience with ... have an opportunity to contribute to the company's success. As a Site Reliability Manager within PNC's Site Reliability Center (SRC), you will be based in Farmers… more
- PNC (Dallas, TX)
- …database technologies and practices. * Bachelor's degree in Computer Science, Information Technology , or a related discipline (or equivalent experience). ... high-performing teams. * Deep understanding and practical application of ITIL methodologies, incident /problem/change management frameworks, and continuous… more
- Kyndryl (Dallas, TX)
- **Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at ... **The Role** **Your Role** The SAP - Service Delivery Manager for AMS programs will be working with sales...Ensure adherence to contractual SLAs, OLAs, and KPIs across Incident , Problem, Change, and Request Management. + Lead daily… more
- Palo Alto Networks (Plano, TX)
- …development discussions to underline the value of services offered + Lead Post- Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive ... Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs + Oversee trend analysis on… more