• Incident Support Manager

    TekSynap (Springfield, VA)
    **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure , and service ... incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all...- the need to nimbly utilize the best that information technology offers to meet the business… more
    TekSynap (07/26/25)
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  • EOC Incident Management - Watch Officer

    ASM Research, An Accenture Federal Services Company (Ashburn, VA)
    ROLE DESCRIPTION: The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting ... tools such as: IBM Netcool Omnibus, AppDynamics, HP Operations Manager * 3 years of experience with working with...type monitoring environment * 3 years exposure to Service Management/ ITIL framework and concepts ( incident , problem, change… more
    ASM Research, An Accenture Federal Services Company (05/24/25)
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  • Operations Engineering Advisor - Enterprise…

    Fannie Mae (Reston, VA)
    …using above technologies, SOA, Java etc. * 6+ years of experience as an Incident manager handling incidents, changes and problems in a 24/7 production ... certification - AWS Solutions Architect Associate or higher * ITIL or PMP certification * 8+ years of working...resolution. * Ability to analyze different components of the infrastructure and application environments during Incident triage… more
    Fannie Mae (06/18/25)
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  • Operations Engineering Advisor - Enterprise…

    Fannie Mae (Reston, VA)
    …environment using, SOA, Java, Python etc. * 6 years of experience as an Incident manager handling incidents, changes and problems in a 24/7 production ... * Bachelor degree or equivalent * AWS certification * ITIL or PMP certification * Experience in the financial...*Skills* * Ability to analyze different components of the infrastructure and application environments during Incident triage… more
    Fannie Mae (06/20/25)
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  • Technology Incident & Problem…

    Truist (Richmond, VA)
    …Are you driven to connect the dots that others miss? We're looking for a Technology Incident & Problem Strategist to hunt for systemic risks hidden within our ... into funded, prioritized action. * Framework Familiarity: A solid understanding of ITIL principles ( Incident , Problem, Change Management) and root cause analysis… more
    Truist (08/08/25)
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  • BMC Remedy/Helix Associate | Active Secret…

    General Dynamics Information Technology (Fairfax, VA)
    …None **Job Family:** Software Development **Skills:** BMC Helix,BMC Remedy, Information Technology Infrastructure Library ( ITIL ) **Certifications:** ... of related experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **BMC Remedy / Helix** **Associate** with… more
    General Dynamics Information Technology (07/03/25)
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  • Service Desk Specialist - active TS/SCI clearance

    V2X (Springfield, VA)
    …desired to be formally trained and/or certified in the following Information Technology Infrastructure Library ( ITIL ) modules: Service Operation, ... builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years...Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible… more
    V2X (07/07/25)
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  • Network Event Management Quality Assurance Analyst

    CACI International (Springfield, VA)
    Network Event Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... improve quality standards **Qualifications:** + Bachelor's degree in Computer Science, Information Technology , or equivalent work experience + 5+ years… more
    CACI International (07/26/25)
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  • Technical Delivery Manager - Level 2 API…

    System One (Ashburn, VA)
    …support in a 24x7x365 production environment. ITIL Knowledge: Proficiency in ITIL processes, including incident , problem, and change management, with a focus ... Job Title: Technical Delivery Manager - Level 2 API Support Location: REMOTE...of critical API services, ensuring high availability and performance. Incident & Problem Management: Oversee the identification, resolution, and… more
    System One (06/13/25)
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  • Hardware Service Delivery Manager

    CACI International (VA)
    Hardware Service Delivery Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: ... is seeking a highly experienced and results-oriented ServiceNow Hardware Service Delivery Manager supporting the Department of the Air Force (DAF) Enterprise IT as… more
    CACI International (08/08/25)
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