- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure , and service ... incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all...- the need to nimbly utilize the best that information technology offers to meet the business… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- ROLE DESCRIPTION: The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting ... tools such as: IBM Netcool Omnibus, AppDynamics, HP Operations Manager * 3 years of experience with working with...type monitoring environment * 3 years exposure to Service Management/ ITIL framework and concepts ( incident , problem, change… more
- Fannie Mae (Reston, VA)
- …using above technologies, SOA, Java etc. * 6+ years of experience as an Incident manager handling incidents, changes and problems in a 24/7 production ... certification - AWS Solutions Architect Associate or higher * ITIL or PMP certification * 8+ years of working...resolution. * Ability to analyze different components of the infrastructure and application environments during Incident triage… more
- Fannie Mae (Reston, VA)
- …environment using, SOA, Java, Python etc. * 6 years of experience as an Incident manager handling incidents, changes and problems in a 24/7 production ... * Bachelor degree or equivalent * AWS certification * ITIL or PMP certification * Experience in the financial...*Skills* * Ability to analyze different components of the infrastructure and application environments during Incident triage… more
- Truist (Richmond, VA)
- …Are you driven to connect the dots that others miss? We're looking for a Technology Incident & Problem Strategist to hunt for systemic risks hidden within our ... into funded, prioritized action. * Framework Familiarity: A solid understanding of ITIL principles ( Incident , Problem, Change Management) and root cause analysis… more
- General Dynamics Information Technology (Fairfax, VA)
- …None **Job Family:** Software Development **Skills:** BMC Helix,BMC Remedy, Information Technology Infrastructure Library ( ITIL ) **Certifications:** ... of related experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **BMC Remedy / Helix** **Associate** with… more
- V2X (Springfield, VA)
- …desired to be formally trained and/or certified in the following Information Technology Infrastructure Library ( ITIL ) modules: Service Operation, ... builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years...Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible… more
- CACI International (Springfield, VA)
- Network Event Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... improve quality standards **Qualifications:** + Bachelor's degree in Computer Science, Information Technology , or equivalent work experience + 5+ years… more
- System One (Ashburn, VA)
- …support in a 24x7x365 production environment. ITIL Knowledge: Proficiency in ITIL processes, including incident , problem, and change management, with a focus ... Job Title: Technical Delivery Manager - Level 2 API Support Location: REMOTE...of critical API services, ensuring high availability and performance. Incident & Problem Management: Oversee the identification, resolution, and… more
- CACI International (VA)
- Hardware Service Delivery Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: ... is seeking a highly experienced and results-oriented ServiceNow Hardware Service Delivery Manager supporting the Department of the Air Force (DAF) Enterprise IT as… more