• Helpdesk Team Lead

    International Rescue Committee (New York, NY)
    …Experience. Knowledge/Training on standard methodologies or IT frameworks, such as ITIL ( Information Technology Infrastructure Library ). + 1-2 years ... Requisition ID: req59001 Job Title: Helpdesk Team Lead Sector: Information Technology Employment Category: Regular Employment Type: Full-Time Compensation: USD… more
    International Rescue Committee (07/24/25)
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  • Senior Solution Architect

    Molina Healthcare (NY)
    …Qualifications:** + Graduate degree + Microsoft cloud offering/solutions + ITIL ( Information Technology Infrastructure Library ) Foundation + EDI ... with strategic direction - Some will be offshore. + Creating and leading the process of integrating IT systems for it to meet the requirements of an organization… more
    Molina Healthcare (06/27/25)
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  • IT Service Desk Manager

    Excelsior Orthopaedics Group (Amherst, NY)
    …Strong knowledge of IT Service Management (ITSM) tools and processes; Information Technology Infrastructure Library ( ITIL ) knowledge is desirable, ... and timely updates. Consistently evaluate and recommend new tools, systems, or process improvements to enhance IT Service Desk efficiency and user experience. +… more
    Excelsior Orthopaedics Group (07/22/25)
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  • North America Technology Support Lead…

    JPMorgan Chase (New York, NY)
    …techniques + Experience executing on processes in scope of the Information Technology Infrastructure Library ( ITIL ) framework + Experience managing ... 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services + Experience in managing and leading a… more
    JPMorgan Chase (07/12/25)
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  • Director, IT Business Process Improvement…

    MTA (New York, NY)
    …(E) SALARY RANGE: $156,476 - $184,692 HAY POINTS: 994 DEPT/DIV: Information Technology SUPERVISOR: Senior Director, IT Business Operational Excellence ... or comparable preferred . Knowledge & Skills: Technical Skills + Expert in Information Technology , Business Administration, or a related field; Master's degree… more
    MTA (08/01/25)
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  • Senior Service Management Consultant - ServiceNow…

    Capgemini (New York, NY)
    …or creating your own if ServiceNow does not have them * Analyzed client providing information for their current process related to the information covered in ... and that image may be used for verification, including during the hiring and onboarding process . Click the following link for more information on your rights as… more
    Capgemini (08/02/25)
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  • Senior Program Manager, Process Improvement…

    Port Authority of New York and New Jersey (New York, NY)
    …transformation efforts. Minimum Qualifications + Bachelor's degree in Business Administration, Information Technology , Engineering, or a related field. + Minimum ... tools and platforms. Desired Qualifications + Master's degree in Business Administration, Information Technology , Engineering, or a related field]. + Relevant… more
    Port Authority of New York and New Jersey (07/22/25)
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  • Business Process Consultant - ServiceNow

    SHI (Albany, NY)
    …Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology . We've grown every year since, and today we're proud to be a ... you and your family.** + **World-class facilities and the technology you need to thrive - in our offices...their ServiceNow investment. We are seeking an experienced Business Process Analyst to join our growing team. In this… more
    SHI (06/11/25)
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  • ITSM Operations

    Mizuho Corporate Bank (New York, NY)
    …modules to improve service management capabilities. Qualifications: + Bachelor's degree in information technology , Computer Science, or a related field. + ... with IT teams and stakeholders to develop a feedback loop for continuous process improvement and automation opportunities. This role is critical in ensuring the… more
    Mizuho Corporate Bank (06/10/25)
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  • ServiceNow Configuration & Asset Management…

    KeyBank (Albany, NY)
    …management. **Education:** + Bachelor's degree in a related field (eg, Information Technology , Computer Science) or equivalent work experience. **Work ... cross-functional teams to optimize workflows and ensure alignment with ITIL and CSDM standards. **Essential Functions:** + Maintain and...Experience:** + Minimum of 10 years in Information Technology . + Proven experience with ServiceNow,… more
    KeyBank (08/08/25)
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