• IT Service Desk Manager

    Excelsior Orthopaedics Group (Amherst, NY)
    …IT Service Management (ITSM) tools and processes; Information Technology Infrastructure Library ( ITIL ) knowledge is desirable, certification is ... Job Summary The IT Service Desk Manager oversees the daily operations of IT support...Develop and enforce standardized troubleshooting procedures, escalation paths, and knowledge base documentation. + Serve as the primary escalation… more
    Excelsior Orthopaedics Group (07/22/25)
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  • IT Resource Management Lead-Vice President

    SMBC (White Plains, NY)
    …and will be responsible for aligning IT Workforce Management with ITIL ( Information Technology Infrastructure Library ) practices, ensuring optimal ... to understand the portfolio needs in terms of business, technology and process to allocate existing resources...adherence to agreed processes and standards. + Alignment with ITIL process definitions and implementations and be… more
    SMBC (06/18/25)
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  • Issues Management - Validation, VP

    MUFG (New York, NY)
    …(CSX), Certified Information Systems Security Professional (CISSP), Information Technology Infrastructure Library ( ITIL ), Control Objectives for ... across a varied workload + Knowledge of information technology risk and process ...process frameworks, including National Institute of Standards and Technology (NIST), Cybersecurity Horizontal Reviews, and ITIL … more
    MUFG (05/11/25)
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  • Business Systems Analyst

    Highmark Health (Albany, NY)
    …industry **LICENSES OR CERTIFICATIONS** **Required** + None **Preferred** + Information Technology Infrastructure Library ( ITIL ) + The Open ... Analyze data to determine business problems, trends, or opportunities for process improvements; Create/execute test cases; Provide root cause analysis and corrective… more
    Highmark Health (07/12/25)
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  • Global Service Desk Manager

    International Rescue Committee (New York, NY)
    Requisition ID: req58954 Job Title: Global Service Desk Manager Sector: Information Technology Employment Category: Regular Employment Type: Full-Time Gross ... as needed. Job Requirements: + Education: Bachelor's degree in computer science, information technology , or a related field, or equivalent work experience.… more
    International Rescue Committee (07/18/25)
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  • Lead ServiceNow Configuration Manager

    Guardian Life (New York, NY)
    …related modules. + Demonstrated history of success in ITSM roles. + Detailed knowledge of ITIL principles and standard methodologies (ITIL4 certification is a ... Guardian Life is looking for a dynamic ServiceNow Configuration Manager to join our team! In this pivotal role,...of our CMDB within the ServiceNow platform. Apply your ITIL expertise to maintain accurate CMDB data for IT… more
    Guardian Life (07/17/25)
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  • Senior Program Manager , Process…

    Port Authority of New York and New Jersey (New York, NY)
    …transformation efforts. Minimum Qualifications + Bachelor's degree in Business Administration, Information Technology , Engineering, or a related field. + Minimum ... tools and platforms. Desired Qualifications + Master's degree in Business Administration, Information Technology , Engineering, or a related field]. + Relevant… more
    Port Authority of New York and New Jersey (07/22/25)
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  • Incident Manager - Infrastructure…

    Broadridge Financial Solutions (Edgewood, NY)
    …the way, come join the Broadridge team. Join our dynamic team as an Incident Manager within our IT Infrastructure division! As Incident Manager , you'll ... commonly occurring issues + Conduct post-event analysis, using the ITIL problem management process and relationships with...of Incident management to Problem management + Understanding of ITIL framework for problem management + Knowledge … more
    Broadridge Financial Solutions (07/04/25)
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  • Technology /Cyber Risk Oversight Senior…

    M&T Bank (Buffalo, NY)
    … (CISM), Certified Information Systems Security Professional (CISSP), or IT Infrastructure Library ( ITIL ). **Education and Experience Preferred:** + ... **Overview:** M&T Bank is seeking an experienced Technology and Cybersecurity Risk Oversight Senior Manager... Information Systems Security Professional (CISSP), or IT Infrastructure Library ( ITIL ). + Advanced… more
    M&T Bank (05/31/25)
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  • Tax Legal Business Associate Manager

    Deloitte (Rochester, NY)
    …processes and solutions to our clients + Provide international tax compliance services, technology and process advice to clients to help them manage their ... including tax technical compliance and reporting requirements, Pillar II compliance, process and technology enhancement, advanced calculations, and compliance… more
    Deloitte (06/24/25)
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