- NTT America, Inc. (Baltimore, MD)
- …adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Service Design Manager to join our team in Baltimore, Maryland ... inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Design Manager - to join our team in Annapolis, Maryland… more
- Link Solutions Inc (Adelphi, MD)
- …+ Experience working in a Department of Defense (DoD) environment. + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our...etc.). + Experience with incident management within the ServiceNow Information Technology Service Management (ITSM)… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk Incident ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ...service requests and IT incidents. These roles utilize ITIL best practices and ServiceNow to ensure ticket queues… more
- Serco (MD)
- Washington, District of Columbia, US Virginia, US Maryland, US Herndon, Virginia, US Information Technology 12249 Full-Time Ability to obtain and maintain Secret ... Secret security clearance** + **Must be a US Citizen** + Bachelor's degree in information technology , Business Administration, or related field with a minimum of… more
- GovCIO (Annapolis, MD)
- …leadership, operational oversight, and adherence to ITIL best practices. The manager ensures service levels are met, escalations are handled effectively, and ... Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal...knowledge base is accurate and continually improved. + Follow ITIL best practices for Service Request Management,… more
- Link Solutions Inc (Adelphi, MD)
- …network configurations and upgrades while minimizing downtime. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + ... Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. + Experience creating and modifying… more
- Link Solutions Inc (Adelphi, MD)
- …computing environment certification within 6 months of hire. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + ... Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. + CCIE certification. + Familiarity with… more
- Microsoft Corporation (Annapolis Junction, MD)
- …(eg, AWS) certification in relevant technologies (eg, Azure, 365). Information Technology Infrastructure Library ( ITIL ) Foundation certification or ... Initiate the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …start date. Preferred: + Project Management Certifications (PMP/PMI CE). + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients...and technician issues and will interface with the Program Manager to drive process improvement and service … more
- Link Solutions Inc (Adelphi, MD)
- …Associate, or equivalent, within 6 months of start date. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients...and technician issues and will interface with the Program Manager to drive process improvement and service … more
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