- Boar's Head Brand/Frank Brunckhorst Co., LLC (Sarasota, FL)
- …to system users and technical peers. + Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & ... Metrics, Incident Queue Management & Problem Management (RCA) in ITSM Tool. + Installs, configures, troubleshoots, and upgrades computer-related production… more
- GovCIO (Tallahassee, FL)
- …+ Lead the architectural design and roadmap for the ServiceNow platform-including ITSM , ITOM, HRSD, SecOps, CMDB, and other modules. + Translate business ... lead design responsibility. + Deep expertise in ServiceNow modules such as ITSM , ITOM (Discovery/Service Mapping), CMDB, HRSD, SecOps, or others. + Strong… more
- SHI (Tallahassee, FL)
- …is to become a trusted advisor to the customer on Business alignment with ITAM, ITSM , and ITIL frameworks and how to implement them along with determining best ITAM ... strategies. + Facilitate maturity assessments and gap analyses across ITAM, ITSM , FinOps, and Cloud Governance. + Develop transformation roadmaps and business… more
- ServiceNow, Inc. (Orlando, FL)
- …coach consultants, partners, and customer teams to build long-term DevOps and ITSM capability. + Contribute to reusable assets, frameworks, and thought leadership ... in this role you have:** + 8+ years of ServiceNow experience across ITSM and DevOps workflows. + Proven expertise in **DevOps Change Velocity, pipeline integrations,… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …CMDB,ServiceNow Configuration Management Database (CMDB),ServiceNow IT Service Management ( ITSM ) **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA ... platform upgrades, patches, and performance optimization. + Integrate CMDB with other ITSM processes such as Incident, Problem, and Change Management. + Provide… more
- Cayuse Holdings (Tallahassee, FL)
- …the ServiceNow platform, with a focus on some of the following ITOM, ITSM , APM, and CMDB implementations. You'll work closely with cross-functional teams to design, ... **Key Responsibilities:** + Implement and configure ServiceNow modules that may include ITOM, ITSM , APM, CMDB, HAM, and SAM. + Design and deploy end-to-end solutions… more
- Carrier (Palm Beach Gardens, FL)
- …The role will also organize metrics and KPIs for the team in partnership with ITSM operations and other DI leaders. This position acts as the right hand to the ... improvement. + Organize and manage metrics and KPIs for the team in partnership with ITSM operations and other DI leaders. + Act as the right hand to the Executive… more
- Oracle (Tallahassee, FL)
- …SOP development. + Technology evaluation + Assess and tune ITSM , monitoring/observability, on-call/paging, and collaboration tools for reliability, signal quality, ... executive-ready status reporting and stakeholder management. + Experience with ITSM platforms, monitoring/observability, and on-call/paging tools; evidence and audit… more
- Cognizant (Tampa, FL)
- …management processes. + Create, manage, and resolve tickets in ServiceNow ITSM , demonstrating professional communication and ticket ownership. + Troubleshoot Windows ... new technologies and contribute to team success. + Experience with ServiceNow ITSM , ticket lifecycle management, and escalation workflows. + Hands-on with MDM, VDI,… more
- Capgemini (Tampa, FL)
- …response to network events and potential security threats using best ITSM practices and net-dev-ops culture. Collaboration, Reporting & Communication: Work closely ... is requited. Alert management: Strong understanding of alert life cycles, ITSM procedures, and methodology. Cloud Networking: Knowledge of cloud-based network… more