- Teleperformance USA (MD)
- …seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT ... to understand client needs and propose tailored solutions using the ServiceNow ITSM , CSM, and ITOM platforms.** + **Conduct compelling product demonstrations, proof… more
- ServiceNow, Inc. (Fort Meade, MD)
- …of a customer engagement team - consulting with customers and configuring the ServiceNow ITSM products based on configuration best practices - all with the goal of ... + Be the technical expert in how to best support IT by configuring ITSM Service Delivery using ServiceNow best practices focused on configuration vs. customization +… more
- TEKsystems (Laurel, MD)
- …Primary Responsibilities * Support the standup, configuration and implementation of ServiceNow's ITSM , OMT, TSM, and TSOM modules. * Create and maintain Forms, ... * Experience with DevOps/DevSecOps and CI/CD implementation. Skills Servicenow, Itsm , Cmdb, Development, Javascript, Scripting, Change management Top Skills Details… more
- RES (Annapolis, MD)
- …systems. + Manage application lifecycles through an IT Service Management ( ITSM ) framework, ensuring structured deployment, change control, and incident resolution. ... Track all activity in the ITSM platform to monitor KPIs, identify trends, and recommend...office operations. + Working knowledge of IT Service Management ( ITSM ) tools and practices, including tracking KPIs, identifying trends,… more
- Cayuse Holdings (Annapolis, MD)
- …the ServiceNow platform, with a focus on some of the following ITOM, ITSM , APM, and CMDB implementations. You'll work closely with cross-functional teams to design, ... **Key Responsibilities:** + Implement and configure ServiceNow modules that may include ITOM, ITSM , APM, CMDB, HAM, and SAM. + Design and deploy end-to-end solutions… more
- CompuCom (Annapolis, MD)
- …Architecture and Integration with a strong focus on **IT Service Management ( ITSM )** and **IT Operations Management (ITOM)** modules. This role will be instrumental ... architect scalable, maintainable, and high-performing ServiceNow solutions across modules like ITSM , ITOM, CMDB, SecOps, and custom applications. + Lead ServiceNow… more
- TEKsystems (Linthicum, MD)
- …product * Experience with several of the following ServiceNow products including: ITSM , ITOM, Virtual Agent, Integration Hub, AppEngine, SAMPro , HAMPro, FSM, CSM, ... experience building, integrating and delivering enterprise-wide solutions. * Proven ITSM product/solution development management experience. * Work experience in… more
- SAIC (Fort Meade, MD)
- …II: + Ten (10) years' experience as a SA. + Four (4) years of experience with ITSM . Level III: + Fifteen (15) years' experience as a SA. + Six (6) years of ... experience with ITSM . + TIL 4 platform certification. Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this… more
- Merck (Annapolis, MD)
- …ADX-but without owning them. + Guide standards for how automation interacts with ITSM , detection engines, identity systems, and risk scoring frameworks. + Serve as ... in a federated environment. **Preferred Qualifications** + Familiarity with ITSM workflows, CMDB, detection logic, and risk-based prioritization. + Experience… more
- Verint Systems, Inc. (Annapolis, MD)
- …uptime, customer satisfaction, and operational efficiency. This role blends traditional ITSM practices with modern SRE and DevOps principles. You'll lead blameless ... analysis, and resolution. **Minimum Requirements:** + 5 years experience in ITSM , SRE or DevOps environments + Excellent communication skills, including… more