- CareFirst (Baltimore, MD)
- …delivery optimization and improvement. Develop self-auditing and compliance capabilities around ITSM procedures. Develop and implement a strategy and roadmap for ... organizational excellence in the application of ITSM services, procedures and tools. Successfully transforming the IT organization by delivering best practices… more
- KBR (Bethesda, MD)
- …of software and documentation, system/network status, and problem entry, via problem ITSM tracking tool. With high availability time and outstanding verbal skills, ... software, and security administration. All information reported is well documented within the ITSM tracking tool. To meet agreed upon objectives, 90% of all incoming… more
- BOOZ, ALLEN & HAMILTON, INC. (Annapolis Junction, MD)
- …or Computer Network Operations + Knowledge of system engineering practices and ITSM + Ability to supervise others and lead projects and deliverables within ... commands and Shell scripting + Experience with USCYBERCOM operations + Experience implementing ITSM or IT Operations practices + TS/SCI clearance with a polygraph +… more
- Leidos (Fort Meade, MD)
- …configurations, standard operating procedures and implementing Change Requests through our ITSM solution, ServiceNow. + Working with other IT and security teams ... to meet deadlines, and a strong problem-solving mindset + Familiarity with the ITSM + suite and/or Service Now + Current IAT Level II (or higher) Certification… more
- Verint Systems, Inc. (Annapolis, MD)
- …uptime, customer satisfaction, and operational efficiency. This role blends traditional ITSM practices with modern SRE and DevOps principles. You'll lead blameless ... analysis, and resolution. **Minimum Requirements:** + 5 years experience in ITSM , SRE or DevOps environments + Excellent communication skills, including… more
- COMSO, Inc (Fort Meade, MD)
- …Hat OS CE certifications. + Eight (8) years of experience with Service Management ( ITSM ) is required. + ITIL 4 platform certification is required. + If assigned to ... Directory Services TTOs, experience with Active Directory, Identity Management, SCCM, DNS, Group Policy, Active Role Servers, Privileged Account Management (PAM) Services, and MS Exchange are required. + If assigned to Desktop & Enclave Services TTOs,… more
- COMSO, Inc (Fort Meade, MD)
- …CE certifications. + Two (2) years of experience with Service Management ( ITSM ) is required. Job Description: + Provides support for implementation, troubleshooting ... and maintenance of information Technology (IT) systems. + Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the… more
- Banner Health (MD)
- …policies, procedures, regulatory and accreditation requirements, applicable professional standards, ITSM and ITIL Standards. 9. This position has responsibility for ... selected infrastructure applications or systems. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has minor level decision-making authority for projects, coding, and… more
- Synergy ECP (Columbia, MD)
- …is required. + Four (4) years of experience with Service Management ( ITSM ) is required. + Requires DoD 8570 compliance Information Assurance Technical (IAT) ... Our capabilities are focused on software engineering, cybersecurity, system engineering and IT services. Providing these services, Synergy ECP, has earned a client list that includes numerous Fortune 100 companies, in addition to multiple US government… more
- Banner Health (MD)
- …policies, procedures, regulatory and accreditation requirements, applicable professional standards, ITSM and ITIL Standards. Provides all customers of Banner Health ... with an excellent service experience by consistently demonstrating our core behaviors. 9. This position has responsibility for selected infrastructure applications or systems. Work is performed in a fast paced multi-tasked environment where there may be… more