- AeroVironment (Germantown, MD)
- …recommend long-term preventive measures. + Lead continuous improvement efforts in ITSM processes (Incident, Problem, Change, and Knowledge Management). + Develop and ... virtualization technologies, and remote management tools. + Experience with enterprise ITSM tools (eg, ServiceNow, Ivanti, Remedy). + Familiarity with scripting… more
- CGI Technologies and Solutions, Inc. (Baltimore, MD)
- …of experience with developing ServiceNow solutions across various platform applications, such as ITSM , ITOM (HAM and SAM), ITBM, CSM, SecOps, GRC, HR . 3+ years ... of SAML, Active Directory, or LDAP . Specialized ServiceNow Developer Certifications, including ITSM , HAM, SAM, ITBM, CSM, SecOps, GRC, TRM/APM or HR . Project… more
- OneMain Financial (Baltimore, MD)
- …leadership with cross-functional delivery responsibility . Deep hands-on experience with ITSM , CMDB, ITOM, HRSD, SAM, Integration Hub, and AI-powered workflows . ... and compliance domains **Technical Skills** . Mastery of ServiceNow modules including ITSM , ITOM (Discovery, Service Mapping), SAM, HRSD, App Engine Studio, and CMDB… more
- Evolent (Annapolis, MD)
- …SaaS and enterprise platforms to enable and streamline IT processes (eg, ITSM , IAM, ITAM) and business workflows, facilitating tool adoption by understanding ... Strong analytical, problem-solving, collaboration, and documentation skills + Familiarity with ITSM , IAM, CMDB systems + Experience working with audit, privacy, and… more
- Humana (Annapolis, MD)
- …service continuity, and adherence to SLAs. + Define and implement ITIL/ ITSM frameworks for Incident, Problem, Change, Event, Access, and Knowledge Management, ... Calculator, AWS Cost Explorer, Power BI). + Strong understanding of ITIL/ ITSM principles and practical experience applying them in complex enterprise environments.… more
- KBR (Bethesda, MD)
- …of software and documentation, system/network status, and problem entry, via problem ITSM tracking tool. With high availability time and outstanding verbal skills, ... software, and security administration. All information reported is well documented within the ITSM tracking tool. To meet agreed upon objectives, 90% of all incoming… more
- Leidos (Patuxent River, MD)
- …Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives. Candidates for this position are highly motivated ... and SLICS. + Support the FBNE organization, as required, on all ITSM Service Management Improvement Activity (SMIA), Structured Improvement Activity (SIA) and any… more
- Rubrik (Annapolis, MD)
- …with customers' existing environments (hypervisors, storage, networking, identity, ticketing/ ITSM , SIEM, etc.). Service Industrialization & Partner Enablement + ... providers (eg, designing backup/DRaaS/cyber recovery offerings). + Familiarity with ITSM , SIEM/SOAR, and automation/orchestration tools (ServiceNow, Jira, Ansible, Terraform,… more
- Deloitte (Baltimore, MD)
- …industry experience + 4+ years of experience overseeing multiple project teams + ServiceNow ITSM certification + A minimum of 2 full life cycle ServiceNow ITSM ... implementations + A minimum of 2 ServiceNow upgrade deployments + Experience in the following: + IT Service Management + Incident Management + Problem Management + Change Management + Release Management + RCA + Experience in ITIL Framework + 3+ years'… more
- CGI Technologies and Solutions, Inc. (Baltimore, MD)
- …of experience with developing ServiceNow solutions across various platform applications, such as ITSM , ITOM (HAM and SAM), ITBM, CSM, SecOps, GRC, HR . 5+ years ... of SAML, Active Directory, or LDAP . Specialized ServiceNow Developer Certifications, including ITSM , HAM, SAM, ITBM, CSM, SecOps, GRC, TRM/APM or HR . Project… more