- BOOZ, ALLEN & HAMILTON, INC. (Fort Meade, MD)
- …DOD processes, tools, and repositories such as DOD SharePoint or enterprise ITSM tools + Experience with DoD engineering documentation formats and configuration data ... requirements, including standards for design drawings, ICDs, and baseline documentation + Knowledge of DoD Configuration Management policies , standards, and Acceptable Quality Levels ( AQLs ) + Knowledge of lifecycle sustainment planning, technology refresh… more
- Eliassen Group (Annapolis, MD)
- …and enforce CMDB policies, standards, and best practices. + Support integration with ITSM tools (eg, ServiceNow) and discovery tools. + Provide guidance on CI ... classification, relationships, and lifecycle management. + Create dashboards and reports to monitor CMDB health and progress. + Mentor internal teams and provide training/documentation as needed. **Experience Requirements:** **Required Qualifications:** + 10+… more
- ManTech (Annapolis Junction, MD)
- …greater competency + Experience with service management knowledge in key ITSM processes including incident management, problem management, change management, service ... level management and knowledge management + IATT Level 2 certification, such as Security+ CE is required, but will allow a Level 1 (Net+, A+, etc) to start but must attain Level 2 within 6 months of start date. + Experience in a technical management role with… more
- Leidos (Baltimore, MD)
- …experience may be considered in lieu of a degree. + Competency in ServiceNow ITSM tool. + Proficient in Active Directory account management. + Must be customer ... oriented. Solving customer problems in a timely manner and informing the customer of problem resolution in a clear manner. + Experience installing, configuring, and troubleshooting hardware, software, and peripherals. + Experience working in a team-oriented,… more
- Cognizant (Annapolis, MD)
- …modules, and capabilities. . Strong understanding of IT Service Management ( ITSM ), IT Operations Management and IT Asset Management processes and frameworks ... (ITIL). . Excellent communication, presentation, and interpersonal skills. . Proven ability to lead cross-functional teams and manage multiple projects simultaneously. . Experience with Agile/Scrum methodologies and project management tools (eg, JIRA).… more
- Link Solutions Inc (Adelphi, MD)
- …incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + Experience creating and modifying documentation for technical ... processes and procedures. + Experience working in a Department of Defense (DoD) environment. + A problem solver and troubleshooter who thrives in resolving complex problems. + Strong self-starter requiring minimal supervision. + Excellent communication skills… more
- Link Solutions Inc (Adelphi, MD)
- …incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + Working knowledge of hardware configuration management tools ... and logistics tracking systems. + Process improvement or quality management certification (eg, Six Sigma, Lean, ITIL v4 Foundation). + Experience creating and modifying documentation for technical processes and procedures. + Experience working in a Department… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …with incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + Proficiency with Microsoft Office products. + Experience ... creating and modifying documentation for technical processes and procedures. + Experience working in a Department of Defense (DoD) environment. + A problem solver and troubleshooter who thrives in resolving complex problems. + Strong self-starter requiring… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …certification. + Experience with the ServiceNow Information Technology Service Management ( ITSM ) platform. + Proficiency with Microsoft Office products. + Experience ... creating and modifying documentation for technical processes and procedures. + Experience working in a Department of Defense (DoD) environment. + A problem solver and troubleshooter who thrives in resolving complex problems. + Excellent communication skills… more
- CompuCom (Annapolis, MD)
- …is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (eg, Service Now, Remedy) to manage and track incidents ... preferred + Active Directory and Exchange experience preferred **Wage Range** **:** The hourly rate for this position is between $13.50- $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education,… more