- Belcan (Annapolis, MD)
- …and software interconnection and interfacing. * Knowledge and understanding of ITIL/ ITSM concepts and practices. * Experience troubleshooting Cisco devices. * ... Experience with HSRP/BGP routing protocols. * This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR * HS Diploma/GED with 2 years of experience Preferred Qualifications: * CCNA… more
- PDS Tech Commercial (Annapolis, MD)
- …of TCP/IP networking protocols and system interconnectivity + Understanding of ITIL/ ITSM concepts and practices + Experience troubleshooting Cisco networking devices ... + Experience with HSRP and BGP routing protocols + Associate degree or other 2-year post-high school education with 1-2 years of relevant experience, **or** + High school diploma or GED with at least 2 years of relevant experience + Strong customer service… more
- GovCIO (Annapolis, MD)
- …practices, including Incident, Problem, and Knowledge Management. + Strong understanding of ITSM tools and ITIL framework. + Ability to manage remote teams ... effectively in a 24x7 environment. + ITIL 4.0 foundation certification. + Help Desk Institute or Service Desk Institute certification. Desired Qualifications + MCSA Office 365 certification Clearance required: Must be able to obtain and hold a public trust… more
- Oracle (Annapolis, MD)
- …+ Coordinate, organize, and transcribe submitted change requests into Federal Change control ITSM tool: SDLC + Guide client on change review before and during change ... control board meetings + Coordinate Vendor Partner Change Control Board (VPCCB) voting + Assist in Change control continual process improvement + Organize and tracking documentation as change requests move through the approval process + Assist with weekly… more
- PDS Defense (Annapolis, MD)
- …and software interconnection and interfacing. * Knowledge and understanding of ITIL/ ITSM concepts and practices. * Experience troubleshooting Cisco devices. * ... Experience with HSRP/BGP routing protocols. * This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR * HS Diploma/GED with 2 years of experience **Preferred Qualifications:** * CCNA… more
- TEKsystems (Bethesda, MD)
- …etc.). * Experience with Managed Services type delivery with an understanding of ITSM and the Continue Service Improvement cycle. * Ability to work collaboratively ... with cross-functional teams and stakeholders. * Experience with common operations management systems and technologies a plus; including SAP, ServiceNow, BMC, Atlassian, Ivanti, Oracle ERP. * Project management credential such as Agile, PMP, IAOP (Outsourcing… more
- CompuCom (Annapolis, MD)
- …is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (eg, Service Now, Remedy) to manage and track incidents ... preferred + Active Directory and Exchange experience preferred **Wage Range** **:** The hourly rate for this position is between $13.50 - $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education,… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …and non-technical stakeholders. + Prior experience in IT Service Management ( ITSM ). **Compensation Ranges** Compensation ranges for ASM Research positions vary ... depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation… more
- Themis Insight (Laurel, MD)
- …of additional SE experience may be substituted for a bachelor's degree. + ServiceNow ITSM experience Themis Insight has all the PERKS! You are our most valuable ... resource - your ambition, your knowledge, your creativity. We offer an industry-leading set of benefits to supplement your normal salary compensation. Themis Insight has you covered with flexible ways to balance work and home life, full health benefit premium… more
- Lumen (Annapolis, MD)
- …Broad ServiceNow platform knowledge with experience in at least 3 mainline modules ( ITSM , CSM, FSM, PPM, ITOM, etc.). + Eligible for US government suitability ... clearance. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant… more