- CompuCom (Annapolis, MD)
- …is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (eg, Service Now, Remedy) to manage and track incidents ... preferred + Active Directory and Exchange experience preferred **Wage Range** **:** The hourly rate for this position is between $13.50 - $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education,… more
- Leidos (Camp Springs, MD)
- …improvement, efficiency, and effectiveness. + Develop new and/or modify existing ITSM service request templates in collaboration with the Remedy / ServiceNow ... team. + Engage customers to ensure catalog items provide desired effects and recommend changes as required. + Guide development and sustainment of the AFNCR customer-facing, electronic Service Catalog. + Engage stakeholders and customers to ensure the… more
- Johns Hopkins University (Baltimore, MD)
- …for key activities and reviews. + Document configurations, incidents, and changes per ITSM processes. + Maintain IT asset inventory and assists in secure equipment ... disposal. + Support cybersecurity awareness campaigns and reports on compliance posture. + Follow Jhpiego's global IT Service Management (ITIL-based) procedures. Collaboration & Projects + Participate in local and global IT initiatives and pilots related to AI… more
- GovCIO (Annapolis, MD)
- …to asset discovery or inventory tools + Familiarity with ITIL concepts or ITSM processes + Experience supporting enterprise or regulated environments + ServiceNow or ... ITIL certification(s) a plus + Experience working directly with government leadership or senior military officials **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive… more
- Link Solutions Inc (Adelphi, MD)
- …incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + Working knowledge of hardware configuration management tools ... and logistics tracking systems. + Process improvement or quality management certification (eg, Six Sigma, Lean, ITIL v4 Foundation). + Experience creating and modifying documentation for technical processes and procedures. + Experience working in a Department… more
- Datavant (Annapolis, MD)
- …cost optimization, operational reviews, and performance management. + Familiarity with ITSM frameworks such as ITIL, along with experience utilizing and improving ... workflows within platforms like Jira Service Management or ServiceNow. + Strong knowledge of Windows, macOS, collaboration suites, endpoint security, device lifecycle management, and productivity tooling ecosystems. + Proven ability to lead complex technical… more
- Link Solutions Inc (Adelphi, MD)
- …incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + Experience creating and modifying documentation for technical ... processes and procedures. + Experience working in a Department of Defense (DoD) environment. + A problem solver and troubleshooter who thrives in resolving complex problems. + Strong self-starter requiring minimal supervision. + Excellent communication skills… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …certification. + Experience with the ServiceNow Information Technology Service Management ( ITSM ) platform. + Proficiency with Microsoft Office products. + Experience ... creating and modifying documentation for technical processes and procedures. + Experience working in a Department of Defense (DoD) environment. + A problem solver and troubleshooter who thrives in resolving complex problems. + Excellent communication skills… more
- Link Solutions Inc (Adelphi, MD)
- …with incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + CCIE certification. + Familiarity with NIST, STIG, RMF, ... and Federal Information Systems Controls. + Working knowledge of hardware configuration management tools and logistics tracking systems. + Experience creating and modifying documentation for technical processes and procedures. + Experience working in a… more
- Link Solutions Inc (Adelphi, MD)
- …incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + Experience creating and modifying documentation for technical ... processes and procedures. + Experience working in a Department of Defense (DoD) environment. + A problem solver and troubleshooter who thrives in resolving complex problems. + Strong self-starter requiring minimal supervision. + Excellent communication skills… more