- TEKsystems (Bethesda, MD)
- …etc.). * Experience with Managed Services type delivery with an understanding of ITSM and the Continue Service Improvement cycle. * Ability to work collaboratively ... with cross-functional teams and stakeholders. * Experience with common operations management systems and technologies a plus; including SAP, ServiceNow, BMC, Atlassian, Ivanti, Oracle ERP. * Project management credential such as Agile, PMP, IAOP (Outsourcing… more
- CompuCom (Annapolis, MD)
- …is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (eg, Service Now, Remedy) to manage and track incidents ... preferred + Active Directory and Exchange experience preferred **Wage Range** **:** The hourly rate for this position is between $13.50 - $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education,… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …and non-technical stakeholders. + Prior experience in IT Service Management ( ITSM ). **Compensation Ranges** Compensation ranges for ASM Research positions vary ... depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation… more
- Themis Insight (Laurel, MD)
- …of additional SE experience may be substituted for a bachelor's degree. + ServiceNow ITSM experience Themis Insight has all the PERKS! You are our most valuable ... resource - your ambition, your knowledge, your creativity. We offer an industry-leading set of benefits to supplement your normal salary compensation. Themis Insight has you covered with flexible ways to balance work and home life, full health benefit premium… more
- Lumen (Annapolis, MD)
- …Broad ServiceNow platform knowledge with experience in at least 3 mainline modules ( ITSM , CSM, FSM, PPM, ITOM, etc.). + Eligible for US government suitability ... clearance. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant… more
- Leidos (Camp Springs, MD)
- …improvement, efficiency, and effectiveness. + Develop new and/or modify existing ITSM service request templates in collaboration with the Remedy / ServiceNow ... team. + Engage customers to ensure catalog items provide desired effects and recommend changes as required. + Guide development and sustainment of the AFNCR customer-facing, electronic Service Catalog. + Engage stakeholders and customers to ensure the… more
- Johns Hopkins University (Baltimore, MD)
- …for key activities and reviews. + Document configurations, incidents, and changes per ITSM processes. + Maintain IT asset inventory and assists in secure equipment ... disposal. + Support cybersecurity awareness campaigns and reports on compliance posture. + Follow Jhpiego's global IT Service Management (ITIL-based) procedures. Collaboration & Projects + Participate in local and global IT initiatives and pilots related to AI… more
- GovCIO (Annapolis, MD)
- …to asset discovery or inventory tools + Familiarity with ITIL concepts or ITSM processes + Experience supporting enterprise or regulated environments + ServiceNow or ... ITIL certification(s) a plus + Experience working directly with government leadership or senior military officials **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive… more
- Link Solutions Inc (Adelphi, MD)
- …incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + Working knowledge of hardware configuration management tools ... and logistics tracking systems. + Process improvement or quality management certification (eg, Six Sigma, Lean, ITIL v4 Foundation). + Experience creating and modifying documentation for technical processes and procedures. + Experience working in a Department… more
- Datavant (Annapolis, MD)
- …cost optimization, operational reviews, and performance management. + Familiarity with ITSM frameworks such as ITIL, along with experience utilizing and improving ... workflows within platforms like Jira Service Management or ServiceNow. + Strong knowledge of Windows, macOS, collaboration suites, endpoint security, device lifecycle management, and productivity tooling ecosystems. + Proven ability to lead complex technical… more