- Guidehouse (Mclean, VA)
- …Secret **What You Will Do** **:** Provide technical and management leadership for ITSM architecture design with domain expertise in ITIL v4 and ServiceNow CSDM. ... that meet enterprise service management objectives. Direct and control ITSM solution development with overall responsibility for governance frameworks, integration… more
- BAE Systems (Sterling, VA)
- …IT solutions that enable our customers to achieve their missions. As an ** ITSM ServiceNow Administrator** , you'll play a critical role in providing exceptional IT ... looking for a new challenge, we encourage you to apply. As an ITSM ServiceNow Administrator, you'll be responsible for proactively managing and monitoring ITSM… more
- Teleperformance USA (VA)
- …seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT ... to understand client needs and propose tailored solutions using the ServiceNow ITSM , CSM, and ITOM platforms.** + **Conduct compelling product demonstrations, proof… more
- CACI International (Sterling, VA)
- …maintaining quality assurance procedures within the IT Service Management ( ITSM ) framework, focusing on network request fulfillment. **Responsibilities:** + Develop ... quality assurance processes and standards for network request fulfillment within the ITSM framework. + Design and conduct regular audits of network request… more
- CACI International (Chantilly, VA)
- …Responsibilities: Contributes to the planning, design, and implementation of ITIL ITSM Event processes Participates in the deployment and transformation of IT ... work instructions, and knowledge expertise Helps monitor services throughout ITIL ITSM process lifecycle; verifying adherence to specified process requirements and… more
- Somatus (Mclean, VA)
- …Operations will be responsible to develop, implement, and maintain the overall ITSM framework within the organization. **This is a remote role with preference ... to work EST hours.** Responsibilities + Develop, implement, and maintain the overall ITSM framework within the organization. + Ensure that ITSM practices comply… more
- Leidos (Fort Belvoir, VA)
- **Description** This **Senior** **IT Service Management ( ITSM ) Problem Manager** position is a specialized role within the DTRA I3TS program. This unique role within ... problems. Work on improvement plans in collaboration with other ITSM processes to enhance service quality. + Reporting: Generate...align with ITIL standards and contribute to the overall ITSM framework. + Customer Focus: Understand the impact of… more
- CACI International (VA)
- …IT service delivery environment. **Responsibilities:** + Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, CMDB, etc.) to meet specific ... enterprise environment. + Experience with development and implementation of ServiceNow ITSM and ITOM modules - Incident Management, Problem Management, Configuration… more
- CACI International (Chantilly, VA)
- …of Travel: None * * * The Information Technology Service Management ( ITSM ) Service Catalog/Request Fulfillment Process Analyst supports the design, deployment, and ... Analyst, you get to: * Support the planning, design, and implementation of ITSM Request Fulfillment and Service Catalog processes to meet evolving business and… more
- Intact Technology (Warrenton, VA)
- …and mission-critical platforms out there. If you're a ServiceNow expert fluent in ITSM , thrive in high-stakes environments, and have a passion for working on cleared ... closely with stakeholders and mission leads to deliver highly tailored ITSM capabilities. + Lead module development, integrations, and enhancements across the… more