- Insight Global (Mclean, VA)
- Job Description The Enterprise IT Service Management ( ITSM ) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual ... will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed. Essential Duties and… more
- Bank of America (Richmond, VA)
- Senior ServiceNow ITSM Developer Pennington, New Jersey;Richmond, Virginia; Chandler, Arizona; Charlotte, North Carolina; Kennesaw, Georgia **To proceed with your ... must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Pennington/Senior-ServiceNow- ITSM -Developer\_25022166) **Job Description:** At Bank of America, we are… more
- Teleperformance USA (VA)
- …seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT ... to understand client needs and propose tailored solutions using the ServiceNow ITSM , CSM, and ITOM platforms.** + **Conduct compelling product demonstrations, proof… more
- Veracity Consulting Group (Glen Allen, VA)
- Solution Architect - ITSM /HRSD/CSM/Creator Location: Richmond, VA; Atlanta, GA; Remote Veracity by RGP (TM) is a next-generation consulting firm that delivers ... on the ServiceNow platform including: + Architect Solution Design for ITSM /HRSD/CSM/Creator Product Suites + Directing workshops to review and size… more
- PenFed Credit Union (Mclean, VA)
- …it's about being a part of the PenFed family. PenFed is hiring a (Hybrid) ITSM Analyst at our Tysons, Virginia; Omaha, Nebraska or San Antonio, Texas location. The ... that they contribute to a stable production environment. The ITSM Analyst will ensure that incidents, problems and changes...regarding the proper use and ongoing development of the ITSM ticketing system. + Assist in developing incident and… more
- SAIC (Fort Belvoir, VA)
- **Description** SAIC has an opening for an IT Service Management ( ITSM ) Operations Advisor to assist a Government customer oversee the daily operational status of a ... Candidates will be expected to leverage traditional IT Service Management ( ITSM ) processes, such as Event Management, Incident Management, Problem Management,… more
- PenFed Credit Union (Mclean, VA)
- …about being a part of the PenFed family. PenFed is hiring a (Hybrid) Director, ITSM at our Tysons, Virginia or San Antonio, Texas location. The primary purpose of ... of IT services in a dynamic, high availability environment. The Director, ITSM will ensure that incidents, problems and changes are managed effectively, minimizing… more
- CACI International (Sterling, VA)
- …maintaining quality assurance procedures within the IT Service Management ( ITSM ) framework, focusing on network request fulfillment. **Responsibilities:** + Develop ... quality assurance processes and standards for network request fulfillment within the ITSM framework. + Design and conduct regular audits of network request… more
- Nightwing (Sterling, VA)
- …efforts to take advantage of the ServiceNow platform to improve their ITIL, CSM, and ITSM processes * Be a key member of an overall engagement team focused on ... in reviewing and approving them * Managing and communicating ITSM process and business requirements to the delivery team...years of experience with the ServiceNow platform supporting CSM, ITSM , and ITIL process flow development and tuning *… more
- Microsoft Corporation (Reston, VA)
- …and design patterns to lead change and IT service management ( ITSM ) initiatives. + Design, deliver, and manage customer-facing communications, training programs, ... recognition initiatives to support organization change initiatives. + Lead ITSM process design, iteration, and implementation, including governance recommendations… more