- TekSynap (Richmond, VA)
- …systems under supervision. + Manage and prioritize assigned tickets in the ITSM tool (eg, ServiceNow) and provide timely resolutions. + Seamlessly shift between ... routine service support and special project workstreams. + Follow technical guidance, SOPs, and directives from contract/government leadership. + Operate various system components, including laptops, desktops, docking stations, printers, and peripherals. +… more
- CACI International (VA)
- …- Software Asset Management * Experience with ServiceNow IT Service Mgmt. ( ITSM ) * Experience with CGI's Sunflower Asset Management * Experience with ServiceNow ... Hardware Asset Management (HAM Pro) This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …certifications including MCSA, MCP, MCSE or similar certifications desired + Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus + Azure ... VDI, Citrix experience preferred + Excellent organizational and communications skills + US Citizenship necessary + Active Top Secret Clearance REQUIRED Benefits Paid vacation 11 paid federal holidays Company paid STD, LTD, and group life insurance Medical,… more
- CACI International (VA)
- …possess a strong understanding of software development lifecycles, IT service management ( ITSM ) best practices, and Agile methodologies. They will be a proactive ... problem-solver with excellent communication and leadership skills, capable of fostering a collaborative and high-performing team environment. **Responsibilities:** + Oversee end-to-end service delivery for Software Asset Management initiatives, ensuring… more
- Clark Construction Group, LLC (Mclean, VA)
- …and recommendations and corrections to process within the organization leveraging the ITSM ServiceNow tool for tracking work. + Conduct process reviews and data ... audits, manage risk and issues, change control processes, and communicate status across the HR team and related stakeholders. + Execute daily hands-on maintenance activities including but not limited to manual role and security assignments, organization… more
- CACI International (Reston, VA)
- …support and complex troubleshooting. + Exhibits proficiency in various IT systems, including ITSM tools such as ServiceNow and Remedy. + Capable of supporting a wide ... variety of requests related to thin client, network, application, or hardware issues, with skills in desktop and laptop _Desired:_ + Desired ITIL Intermediate Service Capability + Adaptable to changing circumstances and operational needs + Understanding of… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …the incident to the correct IT support group. + Track issues using an ITSM ticketing system. Keep meticulous notes. + Troubleshoot and repair Desktop/Laptop and thin ... client hardware. + Support peripheral devices (Printers, Smartphones, Scanners etc.). + Using BPA and industry standards, follow complex procedures, updating procedures as necessary. + Understand the IT working environment sufficiently to explain technical… more
- Parsons Corporation (Herndon, VA)
- …and cabling installation. + IAT III certification. + Experience with ServiceNow ITSM & ITOM. + ITIL(R) v4 Foundation, or higher, certification. **Security Clearance ... Requirements:** + Current/active TS/SCI with Full Scope Polygraph. **Physical Requirements:** + Must be able to remain in a stationary position 50%. + Must be able to move/traverse within and between buildings and offices. + Must be able to position self to… more
- Truist (Richmond, VA)
- …and root cause analysis methodologies (eg, 5 Whys, Fishbone). * Experience with ITSM platforms like ServiceNow is helpful, but your analytical power and technical ... curiosity are what we value most. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from… more
- SAIC (Chantilly, VA)
- …provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include service delivery oversight, Event Management, Incident Management, ... Problem Management, and Continuous Service Improvement (CSI). As a SETA, the successful candidate may be called upon to assist with Systems Engineering topics (eg, requirements, configuration management, readiness, verification and validation, etc.) in order… more