- SAIC (Chantilly, VA)
- …provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include service delivery oversight, Event Management, Incident Management, ... Problem Management, and Continuous Service Improvement (CSI). As a SETA, the successful candidate may be called upon to assist with Systems Engineering topics (eg, requirements, configuration management, readiness, verification and validation, etc.) in order… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …standards and best practices related to Information Management Operations and ITSM best practices. + Knowledge in handling and managing incidents and ... service requests for activities such as changes, problems, configurations, and requisitions for equipment and services. Education/Certifications: + Bachelor's Degree in a related field (required). + ITIL (preferred). more
- Competitive Range Solutions, LLC (Arlington, VA)
- …best practices related to Information Management Operations and IT Service Management ( ITSM ) best practices. + Knowledge of handling and managing incidents and ... service requests for activities such as changes, problems, configurations, and requisitions for equipment and services. + Defense Intelligence Agency (DIA) adjusted clearance Top Secret, SCI eligible. Education/Certifications: REQUIRED + Bachelor's degree in… more
- NTT DATA North America (Alexandria, VA)
- …distance to the client site in Alexandria, VA.** + Must be either PMP or ITSM certified. **About NTT DATA** NTT DATA is a $30 billion trusted global innovator of ... business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust… more
- Acclaim Technical Services (Herndon, VA)
- …and cabling installation. + IAT III certification. + Experience with ServiceNow ITSM & ITOM. + ITIL(R) v4 Foundation, or higher, certification. Security Clearance ... Requirements: + Current/active TS/SCI with Polygraph. Physical Requirements: + Must be able to remain in a stationary position 50%. + Must be able to move/traverse within and between buildings and offices. + Must be able to position self to maintain equipment… more
- CACI International (Springfield, VA)
- …and resolution. - Create and manage support tickets in a web-based ITSM /CRM platform while actively troubleshooting and communicating with end users. Perform initial ... assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. More About the Role: - Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy… more
- Ensono (Richmond, VA)
- …a schedule that efficiently manages resources and allows timely implementations. + Follow ITSM change control procedures We want all new Associates to succeed in ... their roles at Ensono.That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.… more
- CACI International (Chantilly, VA)
- …IT Service Delivery. This includes active analysis of the traditional ITSM Event, Incident, Request, Problem, Knowledge, Change, Configuration, and Release ... processes. As a Performance Management Analyst, you will: + Understand the customer's business and the impact of delivery teams on its ability to succeed + Define, implement, and monitor proactive and reactive metrics that provide awareness and reveal… more
- CACI International (Sterling, VA)
- …or related roles + Good working knowledge of the Service Management workflows and ITSM processes + ITIL V3 or 4 certification and training + Experience with Network ... Incident Management processes and practices + Hands-on experience with incident management tools (eg, ServiceNow, Remedy). + Strong understanding of network technologies and capacity management principles + Proficiency in QA methodologies, tools, and best… more
- CACI International (Springfield, VA)
- …related work experience + Good working knowledge of the Service Management workflows and ITSM processes + ITIL V3 or 4 certification and training + Working knowledge ... using ServiceNow + Proficiency in data analysis and statistical methods + Excellent problem-solving and analytical skills + Strong communication and interpersonal skills + Ability to work in a fast-paced, dynamic environment + TS/SCI with Poly required - ** **… more