- Comcast (Reston, VA)
- …solutions primarily leveraging SOMT and OMT modules, with supplemental use of ITSM . Your role will be critical in enabling efficient order intake, processing, ... approach to supporting infrastructure change management in the NextGen platform using ITSM **ServiceNow COM, SOMT & OMT Architecture & Development:** + Design,… more
- General Dynamics Information Technology (Fairfax, VA)
- …Engineering **Skills:** BMC Helix,BMC Remedy,BMC Remedy IT Service Management ( ITSM ),Software Development **Certifications:** Security+ CE - CompTIA - CompTIA ... GovCloud + Experience with BMC Remedy version 20.x or higher, ITIL methodologies, and ITSM /CMDB/DWP process flows. + Expert familiarity in one or more 20.x ITSM … more
- Bank of America (Richmond, VA)
- …Management Office, a group that enforces standardized governance methods across all ITSM processes. This net new role in the organization will manage day-to-day ... of 1 years of experience managing controls for an ITSM process + Strong understanding of knowledge management and/or...service catalog use, structure, and operation + Understanding of ITSM portals + ITIL v3 Foundation Certification + Experience… more
- Intact Technology (Warrenton, VA)
- …and mission-critical platforms out there. If you're a ServiceNow expert fluent in ITSM , thrive in high-stakes environments, and have a passion for working on cleared ... closely with stakeholders and mission leads to deliver highly tailored ITSM capabilities. + Lead module development, integrations, and enhancements across the… more
- CACI International (Sterling, VA)
- …the development, integration, and management of ITIL-based IT Service Management ( ITSM ) processes across the program, while also leading the implementation and ... documented strategy while supporting service optimization. The role demands an ITSM -certified leader who can optimize service integration, foster collaboration among… more
- Koniag Government Services (Chantilly, VA)
- …of all ServiceNow activities for OIG + Specifically, support the ServiceNow ITSM Pro SaaS product throughout its entire lifecycle of development, deployment, ... the lifecycle of Incident, Problem, Change and Knowledge Management implementation in ITSM Pro environment + Monitor the health, administration, usage, and overall… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
- …technical assistance to system users. * Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current ... Performance Metrics. Incident Queue Management & Problem Management (RCA) in ITSM Tool. * Installs, configures, troubleshoots, and upgrades computer related… more
- ServiceNow, Inc. (Vienna, VA)
- …product families. The ideal candidate has proven experience leading ServiceNow deployments across ITSM , ITOM, SecOps, IRM, CAM, SPM, and ITAM, and has operated as a ... governance, and adoption at enterprise scale. *Guide platform implementations ITSM (Incident, Change, Problem), ITOM (Discovery, Service Mapping, Event Management,… more
- TekSynap (Chantilly, VA)
- …ensuring the platform aligns with business needs and IT Service Management ( ITSM ) best practices. This role requires a blend of technicalexpertise, problem-solving ... andapplications. Theservice desk uses ServiceNow asanInformation Technology Service Management ( ITSM ) tool set to document, process, andmonitorincidents, problems, inquiries,… more
- ManTech (Chantilly, VA)
- …owner and custodian of the authoritative Configuration Management Database (CMDB) within the ITSM BMC Footprints platform. + Define and maintain the CMDB data model, ... (CIs), their attributes, and their relationships. Ensure the Footprints ITSM is properly configured with appropriate naming conventions, and...to allow maximum use of the data within the ITSM . + Manage and maintain the definitive IT asset… more