- Cisco (VA)
- …IT and SNOW's customers **Qualifications:** + 12+ years of overall IT and ITSM experience + 8+ years' experience developing on the ServiceNow platform + Experience ... Implementation Specialist certification in one of the OOTB ServiceNow modules ( ITSM , ITBM, ITOM, etc.) + ServiceNow Certified Application Developer certification +… more
- CACI International (Chantilly, VA)
- …An understanding of Machine Learning. + Asset Management Experience + A strong understanding of ITSM and ITIL. + A proven track record in ITSM technologies and ... comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. + Experience implementing business processes, capability needs, business requirements, and business information models. + Experience analyzing data and… more
- CACI International (Chantilly, VA)
- …Management, IT Catalog, and/or Advanced Monitoring experience. + A strong understanding of ITSM and ITIL. + Experience leading a team of Business Analysts or ... Solution Architects. + A proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding… more
- University of Virginia (Charlottesville, VA)
- …availability, provider productivity, and clinic workflow. Responsible for responding to ITSM ticket submissions in a timely manner and fully researching the ... efficiency + Input schedule/template build using the Cadence platform + Reviews ITSM tickets and prioritizes requests based on urgency, coordinates work assignments… more
- SAIC (Chantilly, VA)
- …of those requirements to a development team. A strong acumen of IT Service Management ( ITSM ) practices, such as ITIL, CMMI, and SAFe is a must as candidates will be ... objectives. + Mentor other Program Office personnel on appropriate ITSM practice implementations. **Qualifications** **QUALIFICATIONS:** + Bachelor degree within a… more
- CACI International (Chantilly, VA)
- …analyze, design, and document solutions that optimize IT Service Management ( ITSM ), IT Asset Management (ITAM), Configuration Management Database (CMDB), and other ... Active Secret Clearance + Demonstrable experience with ServiceNow, including knowledge of ITSM , ITAM, and CMDB modules. Experience with other modules (eg, ITOM,… more
- Verint Systems, Inc. (Richmond, VA)
- …uptime, customer satisfaction, and operational efficiency. This role blends traditional ITSM practices with modern SRE and DevOps principles. You'll lead blameless ... analysis, and resolution. **Minimum Requirements:** + 5 years experience in ITSM , SRE or DevOps environments + Excellent communication skills, including… more
- CACI International (Sterling, VA)
- …optimization of incident management tools and systems. + Collaborate with other ITSM process teams to ensure proper integration of incident management with related ... (eg, TCP/IP, WAN/LAN) + Good working knowledge of the Service Management workflows and ITSM processes + ITIL V3 or 4 certification and training + Experience with… more
- Qualtrics (Reston, VA)
- …iterate and expand the platform. The team will be focused on establishing the ITSM and HR Service Delivery modules with a focus on improving and supporting internal ... field. + 2-3 years of experience in ServiceNow development, including experience with ITSM , HRSD, & CMDB. + Proficiency in JavaScript, HTML, and AngularJS, with a… more
- CACI International (Sterling, VA)
- …ecosystem. + Assist the lead in the management of requirements for the ITSM SLM module and establishing standards for measurement, reporting and communication across ... + Provide analysis and support for on-going service delivery, performance, and support other ITSM process areas as needed + Participate with a team of analysts to… more