- CACI International (VA)
- …we will deliver capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management to enable the DoD ... skills + Experience with Remedy to ServiceNow migration with a focus on ITSM core competencies and complex data sets. + Requires on site (Chantilly, VA)… more
- Rubrik (Richmond, VA)
- …with customers' existing environments (hypervisors, storage, networking, identity, ticketing/ ITSM , SIEM, etc.). Service Industrialization & Partner Enablement + ... providers (eg, designing backup/DRaaS/cyber recovery offerings). + Familiarity with ITSM , SIEM/SOAR, and automation/orchestration tools (ServiceNow, Jira, Ansible, Terraform,… more
- Deloitte (Rosslyn, VA)
- …industry experience + 4+ years of experience overseeing multiple project teams + ServiceNow ITSM certification + A minimum of 2 full life cycle ServiceNow ITSM ... implementations + A minimum of 2 ServiceNow upgrade deployments + Experience in the following: + IT Service Management + Incident Management + Problem Management + Change Management + Release Management + RCA + Experience in ITIL Framework + 3+ years'… more
- Truist (Richmond, VA)
- …Three to five years of quantitative and qualitative analysis experience using ITSM /operations data (Root Cause, Cause Codes, Incident Details) to derive themes and ... ITIL and observability/monitoring tools (eg, Splunk, Dynatrace); familiarity with ServiceNow/ ITSM and CMDB relationships. 5. Excellent communication and presentation… more
- CACI International (VA)
- …of ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilities. + A strong understanding of ITSM and ITIL. + A proven track record in ITSM technologies and ... comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. + Experience implementing business processes, capability needs, business requirements, and business information models. + Experience analyzing data and… more
- Chenega Corporation (Springfield, VA)
- …APIs. + Support and enhance existing ServiceNow applications (eg, ITSM , CMDB, Change Management, Incident/Problem/Request). + Collaborate with project leaders, ... with ServiceNow's Glide API. + Experience with ServiceNow modules such as ITSM , CMDB, and custom application development. + ServiceNow platform best practices and… more
- Intact Technology (Lorton, VA)
- …+ ServiceNow Certified System Administrator (CSA). + Expertise with the ServiceNow ITSM application suite. + Advanced proficiency with process modeling tools (eg, ... Professional) + ITIL(R) certification(s). + Proficiency in ServiceNow application suites beyond ITSM (eg, ITAM, SPM, ITOM). + Familiarity with leading process mining… more
- CACI International (Sterling, VA)
- …ecosystem. + Be responsible for the management of requirements for the ITSM SLM module and establishing standards for measurement, reporting and communication across ... oversight of analysis and support for on-going service delivery, performance, and support other ITSM process areas as needed + Oversee a team of analysts that are… more
- BAE Systems (Sterling, VA)
- …experience in knowledge management, content curation, or technical writing within an ITSM environment + 3 years of hands-on experience with ServiceNow, including ... Administrator (CSA) and Certified Implementation Specialist - IT Service Management (CIS- ITSM ) or Knowledge Management (CIS-KM) + Experience supporting US government… more
- CACI International (Sterling, VA)
- …ecosystem. + Assist the lead in the management of requirements for the ITSM SLM module and establishing standards for measurement, reporting and communication across ... + Provide analysis and support for on-going service delivery, performance, and support other ITSM process areas as needed + Participate with a team of analysts to… more