- CACI International (Sterling, VA)
- …optimization of incident management tools and systems. + Collaborate with other ITSM process teams to ensure proper integration of incident management with related ... (eg, TCP/IP, WAN/LAN) + Good working knowledge of the Service Management workflows and ITSM processes + ITIL V3 or 4 certification and training + Experience with… more
- CACI International (VA)
- …we will deliver capabilities and services to implement and operate an enterprise ITSM solution to enable the DoD customer's IT operations and transition from legacy ... ITSM systems. This role will specialize in two areas: onboarding organizations across the DAF onto an enterprise platform in a manner that reconciles unique business… more
- Guidehouse (Mclean, VA)
- …to onboarding with Guidehouse. + Experience in ServiceNow Modules such as GRC, SPM, and ITSM , as well as with App Engine and Scoped Apps. + Experience with scripting ... (JavaScript, Glide, AngularJS), Flow Designer, and IntegrationHub. + Experience with Software Development Lifecycle methodologies, deliverables, and controls. + Strong analytical, problem-solving skills. + Ability to work effectively in a team environment. +… more
- General Dynamics Information Technology (Springfield, VA)
- …**Provide Insight, not just input:** Use monitoring tools, logs, and the ITSM platform as storytelling platforms, identify trends, recurring issues, SOP violations, ... and performance degradation before they become outages. + **Master triage and escalation:** Ask the right questions early, determine who else may be affected, decide when to engage engineering teams, and escalate with clear summaries, documented actions, and… more
- Serco (Herndon, VA)
- …communication, presentation, and interpersonal skills + Familiarity with ServiceNow or similar ITSM platforms + Ability to travel up to 10% **Additional desired ... experience and skills:** + Strategic thinker with a hands-on approach to operational challenges + Ability to lead cross-functional teams and drive change + Commitment to continuous improvement and customer service excellence + Comfortable working in a… more
- ICF (Reston, VA)
- …practices + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + Strong technical skills, including scripting, workflow configuration, and ... business rule development + Detail-oriented tendencies with excellent problem-solving and analytical abilities + The ability to work effectively in a team-oriented, collaborative environment + Excellent communication and interpersonal skills, with the ability… more
- ICF (Reston, VA)
- …best practices + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + In-depth knowledge of scripting languages, including JavaScript and ... GlideScript + Strong technical skills, including workflow configuration and business rule development + Expertise in designing and implementing complex workflows + The ability to independently create and manage integrations with external systems + Strong… more
- CACI International (Sterling, VA)
- …+ ITIL Certification, other Technical Certifications + Experience with large scale ITSM and implementations + CBP, DHS, Border Patrol Systems experience - ** ... ** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher… more
- Arena Technical Resources, LLC (Springfield, VA)
- …Provide Insight, not just input: Use monitoring tools, logs, and the ITSM platform as storytelling platforms, identify trends, recurring issues, SOP violations, and ... performance degradation before they become outages. - Master triage and escalation: Ask the right questions early, determine who else may be affected, decide when to engage engineering teams, and escalate with clear summaries, documented actions, and specific… more
- BOOZ, ALLEN & HAMILTON, INC. (Reston, VA)
- …management platforms, threat intelligence sources, identity systems, and ticketing or ITSM platforms. Build and maintain API services, event pipelines, data ... ingestion jobs, and synchronization services. Implement automated backend workflows to support case routing, enrichment, evidence linkage, and cross-platform data federation. Ensure the platform adheres to industry security practices, including authentication,… more