- OCT Consulting, LLC (Vienna, VA)
- …(CAD). + Established relationships within federal IT buyer communities. + CIS- ITSM certification and/or ServiceNow Sales Accreditations. + Knowledge of FedRAMP ... requirements and processes. + Existing Secret or Top Secret clearance. + This role is in the DC area with a hybrid work schedule in Tysons, VA. Benefits Benefits OCT offers competitive compensation packages and a full suite of benefits which includes: +… more
- Insight Global (Arlington, VA)
- …and advanced alerting techniques * Experience with integrating monitoring to ITSM tooling, including Service Now, Jira Service Desk, Pager Duty, VictorOps, ... or OpsGenie, or Everbridge * Experience with Gitlab CI for CI/CD deployments * Experience with serverless computing and container orchestration technologies, including AWS Lambda and Amazon ECS and EKS Clusters * Experience with cloud computing concepts and… more
- Leidos (Fort Belvoir, VA)
- …of services or outage issues to customers and help with resolution. + Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. + Utilize ... Remedy for queue and work management, ensuring assigned tickets stay within the program's AQL/SLA commitments and are properly documented. **Required Qualifications:** + BS degree and 8 - 12 years or Masters with 6 - 10 years of prior relevant experience in a… more
- CACI International (Hampton, VA)
- …and Customer Service Experience. + Familiarity with IT Service Management ( ITSM ) and/or DESMF. + Experience with simultaneously managing multiple projects and ... teams. + ITIL v4 certification. + Ability to engage stakeholders through collaborative tools and services. - ** ** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued… more
- Truist (Richmond, VA)
- …both on-premise and cloud environments. 4. Proficiency with IT Service Management ( ITSM ) tools such as ServiceNow, and familiarity with incident, problem, and change ... management processes. 5. Strong experience with monitoring tools such as Dynatrace, Splunk, or CloudWatch for proactive issue detection and troubleshooting. 6. Understanding of infrastructure, application technology stacks, and the software development… more
- CompuCom (Richmond, VA)
- …is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (eg, Service Now, Remedy) to manage and track incidents ... preferred + Active Directory and Exchange experience preferred **Wage Range** **:** The hourly rate for this position is between $13.50- $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education,… more
- DEFTEC (Norfolk, VA)
- …Delivery environment including practical use of service management tools (eg ITSM ); + Prior experience working in an international environment comprising both ... military and civilian elements; + ITIL Foundation Certificate DEFTEC offers a comprehensive whole-life benefits package that includes medical, dental, vision, holiday, paid time off, 401K with a match, life insurance, short/long-term disability, and… more
- SAIC (VA)
- …languages such as JavaScript, GlideScript, and PowerShell. + Solid understanding of ITSM , ITOM, and ITAM best practices and frameworks. + Experience with REST/SOAP ... APIs, Web Services, and integrations with third-party systems. + Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. + Excellent communication and interpersonal skills, with the ability to… more
- M. C. Dean (Chantilly, VA)
- …enhance applications on the ServiceNow platform including, but not limited to, ITSM , ITBM, ITOM, CSM, Service Portal, HR Module, Assest Management, Change ... Management, Custom Development, etc. + You will be responsible for developing code, holding code reviews, checking in code, and helping to build the pipeline for continuous integration/continuous delivery. + Customize ServiceNow applications, facilitate roll… more
- NANA Regional Corporation (Fort Belvoir, VA)
- …into tight spaces to complete work. **Desired Qualifications:** + Experience with ITSM and Helpdesk Operations. + Experience with fiber and copper infrastructure. + ... Experience with Network Boot (PXE) environment and imaging of PCs. + Experience with Active Directory and adding PCs to enterprise domains. + Experience with ServiceNow or Microsoft SCSM ticketing system. + Experience working with military, DoD civilians, or… more