- PenFed Credit Union (Mclean, VA)
- …it's about being a part of the PenFed family. PenFed is hiring a (Hybrid) ITSM Analyst at our Tysons, Virginia; Omaha, Nebraska or San Antonio, Texas location. ... primary purpose of this job is to coordinate the change , Incident and problem management processes and procedures so...that they contribute to a stable production environment. The ITSM Analyst will ensure that incidents, problems… more
- CACI International (Sterling, VA)
- Change Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... * **The Opportunity** : We are seeking a detail-oriented Change Management Quality Assurance Analyst to ensure...Good working knowledge of the Service Management workflows and ITSM processes + ITIL V3 or 4 certification and… more
- Bank of America (Richmond, VA)
- ServiceNow Knowledge Process Analyst Chandler, Arizona;Richmond, Virginia; Plano, Texas; Charlotte, North Carolina; Chicago, Illinois; Kennesaw, Georgia **To proceed ... must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Chandler/ServiceNow-Knowledge-Process- Analyst \_25033152) **Job Description:** At Bank of America, we are… more
- RES (Richmond, VA)
- …systems. + Manage application lifecycles through an IT Service Management ( ITSM ) framework, ensuring structured deployment, change control, and incident ... and the perspectives you bring. **Summary:** The Application Systems Analyst II - Development & Construction plays a key...resolution. Track all activity in the ITSM platform to monitor KPIs, identify trends, and recommend… more
- CACI International (Chantilly, VA)
- …improved IT Service Delivery. This includes active analysis of the traditional ITSM Event, Incident, Request, Problem, Knowledge, Change , Configuration, and ... Senior Service Performance Management Analyst Job Category: Information Technology Time Type: Full...proactive problem and incident management * Works with the ITSM Process Leads and Customer Engagement Teams to identify… more
- CACI International (Chantilly, VA)
- …management ( ITSM ) processes, such as incident management, problem management, change management, and service request management. + Contribute to the development ... CMDB Data Configuration Analyst Job Category: Engineering and Technical Support Time...networks, storage, databases). + Knowledge of IT service management ( ITSM ) frameworks, such as ITIL. + Proficiency in data… more
- V2X (Reston, VA)
- …Do: + We are seeking a highly motivated and detail-oriented Organizational Change Management (OCM) Analyst to support enterprise transformation initiatives, ... and tools by focusing on the people side of change . + The OCM analyst will go...models, entitlements, and compliance requirements. + Software: + Operating ITSM platforms (ServiceNow preferred) + Technology: + Company computer,… more
- CACI International (Chantilly, VA)
- …improved IT Service Delivery. This includes active analysis of the traditional ITSM Event, Incident, Request, Problem, Knowledge, Change , Configuration, and ... Service Performance Management Analyst Job Category: Information Technology Time Type: Full...improvements + Proficient with ServiceNow applications of Incident, problem, change and request, CMDB and SLM, and Performance Analytics,… more
- Evolent (Richmond, VA)
- …Stay for the culture. **What You'll Be Doing:** **Job Summary** The Senior Analyst , Contact Center Technology plays a pivotal role in supporting, enhancing, and ... incidents, ensuring proper prioritization and timely resolution per Evolent's IT Change Management and Incident Management processes. * Performance & Optimization:… more
- V2X (Springfield, VA)
- …responsibility, and professionalism. We are hiring a ServiceNow (SNOW) Technical Business Analyst - Top Secret clearance to support our government customer based in ... a Counterintelligence (CI) Polygraph. The ServiceNow (SNOW) Technical Business Analyst prepares the organization's business processes for seamless implementation… more