- Norfolk Southern (Atlanta, GA)
- Process Manager , Infrastructure and Platform Management (ITIL/ ITSM ) Apply now " **Date:** Aug 22, 2025 **Location:** Atlanta, GA, US, 30308 **Company:** ... in Information Technology **Experience Required** * 5+ years of experience in a Process Manager , ITSM , or ITIL practice position. * Experience with managed… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …for complex process and catalog challenges. + Develop and disseminate ITSM process documentation, and review and revise existing documentation. + Acts ... ITSM team members. + Provide feedback on junior staff performance to ITSM manager . + Perform other responsibilities as assigned. **Preferred Qualifications:**… more
- Norfolk Southern (Atlanta, GA)
- …policy & process changes using release management. **Policies** * Approves Portfolio level ITSM process policies. * Submits ITSM process policies to ... for review and recommendation and submits recommendations for global ITSM process polices to the Process...expected process operations. * Provides feedback on process manager and process champion… more
- Warner Bros. Discovery (Atlanta, GA)
- …you are celebrated, here you can thrive. Your New Role **:** The **Senior Product Manager - ITSM (Broadcast Focus)** will play a pivotal role in the Enterprise ... Based in **Atlanta** , this role reports to the ** Manager of Product Management** and is part of a...This role will focus on optimizing IT Service Management ( ITSM ), Field Service Management (FSM), Customer Service Management (CSM),… more
- Bank of America (Kennesaw, GA)
- Senior ServiceNow ITSM Developer Pennington, New Jersey;Richmond, Virginia; Chandler, Arizona; Charlotte, North Carolina; Kennesaw, Georgia **To proceed with your ... must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Pennington/Senior-ServiceNow- ITSM -Developer\_25022166) **Job Description:** At Bank of America, we are… more
- Georgia Systems Operations (Tucker, GA)
- …management, change management, asset management, and software license management. Serve as a process manager (eg, change manager , incident manager , ... managers on a day-to-day basis, serving as a change manager , incident manager , or asset manager...meet the Corporation's goals and objectives. Job Duties: + Process Management: Execute and oversee ITIL and ITSM… more
- Warner Bros. Discovery (Atlanta, GA)
- …enterprise service strategies and platform capabilities. The role demands deep experience in ITSM process design, strong governance acumen, and a passion for ... to end users. + Collaborate with the Request Catalog Manager to ensure process alignment with the...collaborating closely with IT operations teams, business units, and process owners across ITSM . + Partner with… more
- Bank of America (Kennesaw, GA)
- …other duties as assigned **Required Experience:** + Minimum of 3 years of experience as a process manager for an IT Service Management process + Minimum of 1 ... years of experience managing controls for an ITSM process + Strong understanding of knowledge...offered a role with Bank of America, your hiring manager will provide you with information on the in-office… more
- Verint Systems, Inc. (Atlanta, GA)
- …opportunities. Learn more at www.verint.com . **Overview of Job Function:** As a Problem Manager - Cloud Ops & SRE within Verint's Cloud Operations team, you will be ... uptime, customer satisfaction, and operational efficiency. This role blends traditional ITSM practices with modern SRE and DevOps principles. You'll lead blameless… more
- Warner Bros. Discovery (Atlanta, GA)
- …position will be based in Atlanta and will report directly to the **Senior Manager , Business Service Mapping** . As a senior individual contributor, this role ... build sustainable, scalable relationship frameworks that enable data reuse across ITSM , APM, SAM, and Service Portfolio processes. Your Role Accountabilities: **CSDM… more