- Evolent (Sacramento, CA)
- …support for key telephony and contact center technologies, including PBX, ACD, IVR , CTI, Dialer Campaigns, Surveys, Fax, and Workforce Management systems. * ... and managing telephony and contact center technologies, including PBX, ACD, IVR , CTI, and Workforce Management systems. * Technical Expertise: Strong technical… more
- Banc of California (Santa Ana, CA)
- …Develops daily, weekly and monthly reporting. + Reviews Interactive Voice Response ( IVR ) call routing, options and volume. Develops business plans to improve the ... years Call Center management experience. + Minimum 3 years Interactive Voice Response ( IVR ) experience. + Minimum 3 years Digital Banking and Zelle experience. +… more
- Under Armour, Inc. (Sacramento, CA)
- …contact drivers and report out to UA leadership. * Support Telephony and IVR upkeep and enhancements to drive continuous improvement * Monitor Telephony systems to ... Answer * Data Analysis experience preferred * Experience in Telephony and IVR Support preferred **Workplace Location** + **Location:** Fully Remote **Relocation** +… more
- Verint Systems, Inc. (Sacramento, CA)
- …for both on-premise and SaaS offerings. + Championing the Voice IVA / IVR with internal and external stakeholders, driving adoption and revenue. + Ensure our ... + Experience with Conversational AI; techniques and patterns of IVA / IVR based products + Experience with Kubernetes, OpenShift, Kafka, REDIS, DB technologies… more
- Amazon (Mountain View, CA)
- …and implementing at least 2 of the following contact center solutions: IVR , chat, custom reporting, quality management, agent desktop, or workforce management - ... 2+ years experience in Software development/DevOps, with minimum of 3 successful deployments integrating contact center platforms with at least 2 of the following: bots, APIs, web services, or databases Preferred Qualifications - AWS experience preferred, with… more
- Robert Half Technology (Martinez, CA)
- …automation. + Support and enhance existing platforms including Ivanti Heat and Intercontact IVR , with a future migration to ServiceNow. + Work closely with business ... units like Labor Relations to build custom fields and workflows tailored to their needs. + Integrate SaaS applications using REST/SOAP APIs and ensure secure role-based access control (RBAC). + Analyze and optimize data models, reporting, and dashboarding… more
- Cognizant (Sacramento, CA)
- …Java, or C# . Strong knowledge of contact center KPIs, workforce optimization, AI/ IVR integrations, and quality management tools . Solid understanding of REST API's ... and experience integrating with Web Services . Strong knowledge of CCaaS architecture and network infrastructure **Salary and Other Compensation:** Applications will be accepted until 07/18/2025. The annual salary for this position is between $80,000 -… more
- Meta (Sunnyvale, CA)
- …Care function including but not limited to Self Service Transactions, Digital IVR /Intake, Chatbot, Community, Social, In App/In Product, and more. 2. Provide ... mentorship, guidance, and career development to team members. 3. Act as the point of contact for your team and support them in removing roadblocks to reach a resolution on complex customer negotiations. 4. Drive to ensure mission is embedded and practiced… more
- Umpqua Bank (Irvine, CA)
- …knowledge of administrating Contact Center platforms (or comparable cloud IVR ), including Workforce Management systems + Proficient with branch-level voice ... gateways, telephony (SIP, DS1, PRIs) circuits, telco providers and dial-peers. + Understanding of Network VoIP Protocols eg: DHCP, DNS, LDAP, VLANS, SIP, FTP, SSH, RTP, and TCP/IP + Proficient with Cisco hard and soft phones and ATAs + Proficient customer… more
- Zoom (San Jose, CA)
- …a related field + Be proficient in contact center technologies such as IVR , ACD, and CTI + Possess excellent communication and interpersonal skills for collaborating ... with cross-functional teams + Be experienced in designing and implementing contact center solutions + Have knowledge of telephony systems and call routing strategies + Be familiar with CRM systems and their integration with contact center solutions + Possess… more