- Robert Half Technology (Martinez, CA)
- …skills. This role focuses on configuring, enhancing, and automating ITSM and IVR systems to streamline workflows and improve operational efficiency within a ... + Design and implement specialized, custom workflows within ITSM and IVR systems. + Collaborate with stakeholders to gather requirements, define solutions,… more
- Verint Systems, Inc. (Sacramento, CA)
- …for both on-premise and SaaS offerings. + Championing the Voice IVA / IVR with internal and external stakeholders, driving adoption and revenue. + Ensure our ... + Experience with Conversational AI; techniques and patterns of IVA / IVR based products + Experience with Kubernetes, OpenShift, Kafka, REDIS, DB technologies… more
- Amazon (San Francisco, CA)
- …EKS, ECS, SageMaker and other communications platform for interactive voice response ( IVR ), automatic call distribution, and integration with other AWS services for ... hands-on expertise in configuring and building CCaaS or UCaaS solutions including IVR Contact Flows, Lambda coding, Amazon Lex, ACD Routing, Telephony integration,… more
- Banc of California (Santa Ana, CA)
- …Develops daily, weekly and monthly reporting. + Reviews Interactive Voice Response ( IVR ) call routing, options and volume. Develops business plans to improve the ... years Call Center management experience. + Minimum 3 years Interactive Voice Response ( IVR ) experience. + Minimum 3 years Digital Banking and Zelle experience. +… more
- Under Armour, Inc. (Sacramento, CA)
- …contact drivers and report out to UA leadership. * Support Telephony and IVR upkeep and enhancements to drive continuous improvement * Monitor Telephony systems to ... Answer * Data Analysis experience preferred * Experience in Telephony and IVR Support preferred **Workplace Location** + **Location:** Fully Remote **Relocation** +… more
- Carrington (Anaheim, CA)
- …+ monthly bonus. **What you'll do:** + Handle inbound calls routed through IVR as well as internal transfers to determine borrowers' intent to retain property, ... discuss foreclosure alternatives, provide eligibility criteria/information, + Make outbound calls on all assigned loans in pipeline to follow up on collection of signed trial agreements, repay agreements and final loan modification documents. + Communicate… more
- Deloitte (San Francisco, CA)
- …architecture and design of the future-state contact center, including call routing, IVR flows, and omnichannel capabilities. + Stakeholder Collaboration: Serve as a ... liaison between business leaders, IT teams, and operations to translate needs into technical requirements. Clearly communicate vision, progress, and trade-offs to all stakeholders. + Team Leadership & Mentorship: Provide technical guidance and mentorship to… more
- Cognizant (Sacramento, CA)
- …Routing and CTI, Automatic Call Distribution (ACD), Interactive Voice Response ( IVR ), Call Recording, Workforce Management and Quality Assurance for multi-channel ... contact management of voice, email, chat, SMS messaging, etc. to provide guidance, thought leadership and operational support as a highly skilled Contact Center advisor. . Experience deploying contact center cloud applications, Disaster Recovery & BCP support.… more
- Carrington (Anaheim, CA)
- …with other departments (IT, Data Integration, etc.) when needed for system/ IVR enhancements and troubleshooting of issues. + Maintain consistent attendance to ... ensure fulfillment of essential duties and responsibilities + On call responsibilities as needed to ensure system support outages are handled and coverage is provided for weekend activity + Strong technical and problem-solving skills + Proficiency in MS Word,… more
- Walmart (Sunnyvale, CA)
- …will: + Contribute to the design of new features and future vision of Conversational IVR . + Review the code and architectural ideas of your peers + Advocate for ... standard methodologies + Facilitate engineering discussions + Mentor engineers at all levels **Our teams typically use the following tech:** + Java, C#, Python, and NodeJS for our APIs and services + Cloud technologies **What you'll do:** **Application… more