• Customer Solution Center Service Representative I

    LA Care Health Plan (Los Angeles, CA)
    …(EOC), Member Handbook, etc. Assists providers in using the Interactive Voice Response ( IVR ) web portal and verifying member eligibility. Documents all calls via the ... member data base system, QMEIS. Ensures department compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations relating to protection of personal history information. Troubleshoots and directs calls to the appropriate departments or… more
    LA Care Health Plan (08/17/25)
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  • Delivery Consultant - Connect and Lex, Amazon…

    Amazon (Mountain View, CA)
    …Genesys, NICE InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU ( IVR or chat) solutions using at least one major conversational AI framework ... (eg, Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 2+ years hands-on coding experience with REST APIs and web services, including successful integration of contact center platforms (eg, Genesys, Amazon… more
    Amazon (08/15/25)
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  • Senior Delivery Consultant - Connect and Lex,…

    Amazon (Mountain View, CA)
    …Genesys, NICE InContact, Salesforce, etc. - 3+ years designing and implementing NLP/NLU ( IVR or chat) solutions using at least one major conversational AI framework ... (eg, Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (eg, Genesys, Amazon… more
    Amazon (08/15/25)
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  • Vice President of Business Development

    Pearl Interactive Network (Sacramento, CA)
    …large commercial payers. + Understanding of omnichannel contact-center technology (CCaaS, AI/ IVR , WFM/WFO) and the ability to translate operational capabilities into ... differentiating win themes. + Experience with commercial and government systems that support the Federal capture process, eg, Deltek GovWin, FedBizOpps (FBO), Federal Procurement Data System (FPDS), and the System for Award Management (SAM). + Strong… more
    Pearl Interactive Network (08/13/25)
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  • Customer Solution Center Service Representative II

    LA Care Health Plan (Los Angeles, CA)
    …(EOC), Member Handbook, etc. Assists providers in using the Interactive Voice Response ( IVR ) web portal and verifying member eligibility. Documents all calls via the ... member data base systems. (QMEIS). Ensures department compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations relating to protection of personal history information. Troubleshoots and directs calls to the appropriate departments… more
    LA Care Health Plan (08/12/25)
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  • Voice Engineer

    Columbia Bank (Irvine, CA)
    …knowledge of administrating Contact Center platforms (or comparable cloud IVR ), including Workforce Management systems + Proficient with branch-level voice ... gateways, telephony (SIP, DS1, PRIs) circuits, telco providers and dial-peers. + Understanding of Network VoIP Protocols eg: DHCP, DNS, LDAP, VLANS, SIP, FTP, SSH, RTP, and TCP/IP + Proficient with Cisco hard and soft phones and ATAs + Proficient customer… more
    Columbia Bank (07/31/25)
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