- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …actionable recommendations. * Systems & Call Center Readiness o Oversee impacts to IVR routing, call volume shifts, and agent handling models for migrated customer ... enablement * Familiarity with telecom systems (eg, POS, billing, IVR , provisioning platforms) * Executive-facing presentation skills and stakeholder management… more
- Evolent (Austin, TX)
- …support for key telephony and contact center technologies, including PBX, ACD, IVR , CTI, Dialer Campaigns, Surveys, Fax, and Workforce Management systems. * ... and managing telephony and contact center technologies, including PBX, ACD, IVR , CTI, and Workforce Management systems. * Technical Expertise: Strong technical… more
- Conduent (San Antonio, TX)
- …in a fast-paced, high-impact environment. **Preferred** + Experience working with IVR systems and combatting spoofed calls, robocalls, or bot-driven IVR ... fraud. **Flexible Working** At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working… more
- Under Armour, Inc. (Austin, TX)
- …contact drivers and report out to UA leadership. * Support Telephony and IVR upkeep and enhancements to drive continuous improvement * Monitor Telephony systems to ... Answer * Data Analysis experience preferred * Experience in Telephony and IVR Support preferred **Workplace Location** + **Location:** Fully Remote **Relocation** +… more
- Verint Systems, Inc. (Austin, TX)
- …for both on-premise and SaaS offerings. + Championing the Voice IVA / IVR with internal and external stakeholders, driving adoption and revenue. + Ensure our ... + Experience with Conversational AI; techniques and patterns of IVA / IVR based products + Experience with Kubernetes, OpenShift, Kafka, REDIS, DB technologies… more
- Cognizant (Austin, TX)
- …Java, or C# . Strong knowledge of contact center KPIs, workforce optimization, AI/ IVR integrations, and quality management tools . Solid understanding of REST API's ... and experience integrating with Web Services . Strong knowledge of CCaaS architecture and network infrastructure **Salary and Other Compensation:** Applications will be accepted until 07/18/2025. The annual salary for this position is between $80,000 -… more
- NRG Energy, Inc. (Houston, TX)
- …of remittance processes and supporting systems (SAP/CCS), interfaces, and channels (EDI, IVR , Lockbox, and Web), as well as applications like Paymetrics. - Integrity ... and Ethical Conduct: A strong commitment to maintaining confidentiality, adhering to a code of conduct, and ensuring transparency in all financial dealings. - Self-Motivation and Discipline: The ability to work independently with minimal supervision, managing… more
- Amazon (Dallas, TX)
- …and implementing at least 2 of the following contact center solutions: IVR , chat, custom reporting, quality management, agent desktop, or workforce management - ... 2+ years experience in Software development/DevOps, with minimum of 3 successful deployments integrating contact center platforms with at least 2 of the following: bots, APIs, web services, or databases Preferred Qualifications - AWS experience preferred, with… more
- Pedernales Electric Cooperative (Austin, TX)
- …Services + Member Operations Portfolio Manager - Customer Relationship Management, Web, IVR , Billing systems, etc. Physical Demands and Work Environment The physical ... demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential… more
- Zoom (Austin, TX)
- …a related field + Be proficient in contact center technologies such as IVR , ACD, and CTI + Possess excellent communication and interpersonal skills for collaborating ... with cross-functional teams + Be experienced in designing and implementing contact center solutions + Have knowledge of telephony systems and call routing strategies + Be familiar with CRM systems and their integration with contact center solutions + Possess… more