• Performance Test Engineer (Cyara IVR )

    ManpowerGroup (Plano, TX)
    …client, a leading technology solutions provider, is seeking a Performance Test Engineer (Cyara IVR ) to join their team. As a Performance Test Engineer, you will be ... align successfully in the organization. **Job Title:** Performance Test Engineer (Cyara IVR ) **Location:** Plano, TX **Pay Range:** Competitive **What's the Job?** +… more
    ManpowerGroup (08/21/25)
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  • System Operator I

    United Cooperative Services (Cleburne, TX)
    …also utilizes the cooperatives Field Mapping System (Partner), Interactive Voice Response ( IVR ) system, and Outage Management System (OMS) to dispatch field crews as ... alarms and irregularities outside normal status. Verify communications, SCADA, OMS, & IVR systems are operating normally on assigned shift. Continuously monitor and… more
    United Cooperative Services (08/24/25)
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  • Analyst IV - Active Collections

    Vistra (Irving, TX)
    …support process improvements and data-driven decision-making, specifically related to MWNE, IVR , and customer dunning communications. *Monitor outbound IVR ... Active Collections processes, including accurate control submissions, ERCOT procedures, and IVR management. *Regularly update and maintain MWNE activity tracking to… more
    Vistra (08/20/25)
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  • Referral Coordinator

    ChenMed (Houston, TX)
    …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
    ChenMed (08/30/25)
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  • VP, Engineering

    Verint Systems, Inc. (Austin, TX)
    …for both on-premise and SaaS offerings. + Championing the Voice IVA / IVR with internal and external stakeholders, driving adoption and revenue. + Ensure our ... + Experience with Conversational AI; techniques and patterns of IVA / IVR based products + Experience with Kubernetes, OpenShift, Kafka, REDIS, DB technologies… more
    Verint Systems, Inc. (08/27/25)
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  • Jr. Systems Analyst

    Insight Global (San Antonio, TX)
    …the administration of key systems including Microsoft Dynamics (ticketing) and Talkdesk ( IVR ). The ideal candidate is tenacious, curious, and eager to expand their ... or Power Automate. Familiarity with Microsoft Dynamics, Talkdesk, or similar CRM/ IVR platforms. Background in customer care, systems support, or business analysis.… more
    Insight Global (08/27/25)
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  • Partner Solution Architect - ISV Technology…

    Amazon (Austin, TX)
    …EKS, ECS, SageMaker and other communications platform for interactive voice response ( IVR ), automatic call distribution, and integration with other AWS services for ... hands-on expertise in configuring and building CCaaS or UCaaS solutions including IVR Contact Flows, Lambda coding, Amazon Lex, ACD Routing, Telephony integration,… more
    Amazon (08/23/25)
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  • Bilingual Referral Coordinator

    ChenMed (Houston, TX)
    …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
    ChenMed (08/20/25)
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  • Senior Manager, EBT Fraud Analytics and Strategy

    Conduent (San Antonio, TX)
    …in a fast-paced, high-impact environment. **Preferred** + Experience working with IVR systems and combatting spoofed calls, robocalls, or bot-driven IVR ... fraud. **Flexible Working** At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working… more
    Conduent (07/30/25)
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  • Customer Service Systems Ops Analyst

    Under Armour, Inc. (Austin, TX)
    …contact drivers and report out to UA leadership. * Support Telephony and IVR upkeep and enhancements to drive continuous improvement * Monitor Telephony systems to ... Answer * Data Analysis experience preferred * Experience in Telephony and IVR Support preferred **Workplace Location** + **Location:** Fully Remote **Relocation** +… more
    Under Armour, Inc. (07/09/25)
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