- Capgemini (Dallas, TX)
- …or Khoros. * Must have knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and ... reporting/analytics. Good knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and… more
- CVS Health (Austin, TX)
- …Five9 with other systems such as outbound dialers, CRM platforms, and IVR systems Required Qualifications + 7+ years experience designing and implementing complex ... + Possess troubleshooting and diagnostic skills regarding call flows, integrations with IVR , BOTs, SBCs and Avaya Session Manager + Effective communication skills… more
- Insight Global (San Antonio, TX)
- …of training after which testers will work mostly autonomously on web, mobile, IVR , client and mainframe applications. We are a company committed to creating diverse ... Visio and Microsoft Project or similar tools Experience testing IVR , Mobile applications, Web Applications, Client Applications, and/or Mainframes Financial… more
- Concentrix (Austin, TX)
- …scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR , outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and ... Genesys Cloud certification + Knowledge of contact center skills, including ACD, IVR , NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording… more
- Marriott (Austin, TX)
- …specialized knowledge and skill in key program area (CRM, Workforce management, IVR , CTI, Channel routing, etc.) to support business unit and functional objectives ... + Document requirements for current and future products and develop the associated business case for new investments. + Ensure all deliverables meet Marriott standards and enterprise-wide project management standards for system design, implementation and… more
- Wells Fargo (San Antonio, TX)
- …Program Leader will lead teams including but not limited to: + Legacy IVR , Call Routing & Telephony product teams responsible for the delivery of features ... in the legacy platform. + Contact Center Modernization Program Team responsible for migration of legacy solutions to cloud-enabled contact center as service (CCaaS) solutions for consumer facing and internal contact centers. + Performance Management:… more
- …remotely, at the manager's Experience in the below area preferred: * Genesys Cloud * IVR * Microservices * API's * Verint * NICE * Call Recording * Telephony ... Experience with workforce management a plus The positions does require occasional on call responsibilities. **Job Description** + Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. + Performs… more
- Capgemini (El Paso, TX)
- …1-2 years' experience with Conversational AI solutions 4-6 Years experience with IVR design and solutioning Good knowledge of the Conversational AI solution crafting ... Mandatory : English Language Additional language skills : Spanish **Job:** _Developer_ **Organization:** _BSv_ **Title:** _VUI Designer_ **Location:** _TX-El Paso_ **Requisition ID:** _075306_ more
- Humana (Austin, TX)
- …will be fully responsible for all voice channel platforms, including telecom and IVR . The position will be responsible for driving innovation and ensure optimal ... functioning of the contact center and telephony infrastructure. Additionally, the position will define & oversee implementation of policies and procedures within the global contact centers (both Humana-managed and outsourced locations) to ensure their… more
- Wells Fargo (Plano, TX)
- …initiatives + Contact center business or technology experience + Experience in IVR , Call Routing, Chat, or Outbound datasets + Experience implementing or utilizing ... big data environments (Hadoop, GCP, AWS, Azure, etc.) + Experience managing standard BI tools products for data and reporting teams (Tableau, Power BI, MicroStrategy, etc.) preferably from big data environments **Job Expectations:** + Ability to travel up to… more