- Wells Fargo (San Antonio, TX)
- …+ Excellent analytical, problem solving and organization skills. + Familiarity with IVR , CRM, Softphone and Business Rule Segmentation + Knowledge of Cloud Change ... management and Change control processes **Job Expectations:** + Ability to work on-site at one the posted work location **Posting Location:** + Charlotte, North Carolina + West Des Moines, Iowa + Minneapolis, Minnesota + Dallas/Irving, Texas + San Antonio,… more
- Humana (Frisco, TX)
- …often focus on automating workflows, modernizing legacy platforms, AI chatbots and IVR , and enhancing data integrity to support efficient and accurate insurance ... services. + **Tech Strategy:** Tech Strategy shapes the vision and roadmap for Humana's technology landscape, ensuring alignment with business objectives and emerging trends. This team leads enterprise architecture, technology innovation, and strategic… more
- Carrington (Plano, TX)
- …+ monthly bonus. **What you'll do:** + Handle inbound calls routed through IVR as well as internal transfers to determine borrowers' intent to retain property, ... discuss foreclosure alternatives, provide eligibility criteria/information, + Make outbound calls on all assigned loans in pipeline to follow up on collection of signed trial agreements, repay agreements and final loan modification documents. + Communicate… more
- Deloitte (Houston, TX)
- …architecture and design of the future-state contact center, including call routing, IVR flows, and omnichannel capabilities. + Stakeholder Collaboration: Serve as a ... liaison between business leaders, IT teams, and operations to translate needs into technical requirements. Clearly communicate vision, progress, and trade-offs to all stakeholders. + Team Leadership & Mentorship: Provide technical guidance and mentorship to… more
- Northrop Grumman (Irving, TX)
- …Utilize the Security Shared Service call center tools (case management system, IVR , knowledgebase, Agent Dashboard) to provide excellent customer service to internal ... and external customers. + Respond to customer inquiries (email, phone calls, etc.), maintain applicant information and investigation history in multiple databases. - Fingerprint applicants and conduct other duties to support team initiatives. The selected… more
- Cognizant (Austin, TX)
- …Routing and CTI, Automatic Call Distribution (ACD), Interactive Voice Response ( IVR ), Call Recording, Workforce Management and Quality Assurance for multi-channel ... contact management of voice, email, chat, SMS messaging, etc. to provide guidance, thought leadership and operational support as a highly skilled Contact Center advisor. . Experience deploying contact center cloud applications, Disaster Recovery & BCP support.… more
- NTT DATA North America (Irving, TX)
- …+ Familiar with cloud-based services + Interactive Voice Response ( IVR ) experience/knowledge + **_NTT DATA endeavors to make_** https://us.nttdata.com ... (https://us.nttdata.com/en) **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_https://us.nttdata.com/en/contact-us_**… more
- Savers | Value Village (El Paso, TX)
- …skills + Working knowledge of call center technologies such as dialer, IVR , ACD, and workforce management + High level organizational skills and attention ... to detail + Excellent written and verbal communication skills Minimum Required Education, Training and Experience: + High School Diploma and two (2) or more years of experience in a high-volume call center environment + Two (2) or more years of experience in a… more
- Santander US (Austin, TX)
- …software (Aspect or Genesys preferred) and telephony systems (eg, Automatic Call Distributors, IVR systems). + Good working knowledge of Excel, and the ability to ... organize/analyze data in a structured manner. + Focused, self-motivated, and reliable with the ability to stay focused on a task and work independently. + Ability to build rapport and trust with teams cross-functionally and across all levels. + Possesses a… more
- Carrington (Plano, TX)
- …with other departments (IT, Data Integration, etc.) when needed for system/ IVR enhancements and troubleshooting of issues. + Maintain consistent attendance to ... ensure fulfillment of essential duties and responsibilities + On call responsibilities as needed to ensure system support outages are handled and coverage is provided for weekend activity + Strong technical and problem-solving skills + Proficiency in MS Word,… more