- Carrington (Plano, TX)
- …with other departments (IT, Data Integration, etc.) when needed for system/ IVR enhancements and troubleshooting of issues. + Maintain consistent attendance to ... ensure fulfillment of essential duties and responsibilities + On call responsibilities as needed to ensure system support outages are handled and coverage is provided for weekend activity + Strong technical and problem-solving skills + Proficiency in MS Word,… more
- Amazon (Dallas, TX)
- …Genesys, NICE InContact, Salesforce, etc. - 3+ years designing and implementing NLP/NLU ( IVR or chat) solutions using at least one major conversational AI framework ... (eg, Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (eg, Genesys, Amazon… more
- Amazon (Dallas, TX)
- …Genesys, NICE InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU ( IVR or chat) solutions using at least one major conversational AI framework ... (eg, Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 2+ years hands-on coding experience with REST APIs and web services, including successful integration of contact center platforms (eg, Genesys, Amazon… more
- Pearl Interactive Network (El Paso, TX)
- …large commercial payers. + Understanding of omnichannel contact-center technology (CCaaS, AI/ IVR , WFM/WFO) and the ability to translate operational capabilities into ... differentiating win themes. + Experience with commercial and government systems that support the Federal capture process, eg, Deltek GovWin, FedBizOpps (FBO), Federal Procurement Data System (FPDS), and the System for Award Management (SAM). + Strong… more
- NRG Energy, Inc. (Houston, TX)
- …of remittance processes and supporting systems (SAP/CCS), interfaces, and channels (EDI, IVR , Lockbox, and Web), as well as applications like Paymetrics. - Integrity ... and Ethical Conduct: A strong commitment to maintaining confidentiality, adhering to a code of conduct, and ensuring transparency in all financial dealings. - Self-Motivation and Discipline: The ability to work independently with minimal supervision, managing… more
- Pedernales Electric Cooperative (Austin, TX)
- …Services + Member Operations Portfolio Manager - Customer Relationship Management, Web, IVR , Billing systems, etc. Physical Demands and Work Environment The physical ... demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential… more
- Sprinklr (TX)
- …a Sprinklr Voice SME, guiding teams on best practices in telephony, IVR , QoS, failover, and multi-region deployments. **Customer Delivery Excellence** + Drive ... consistent, scalable, and repeatable implementation methodologies to ensure on-time, on-budget delivery. + Partner with key enterprise customers to define success criteria, manage executive expectations, and resolve escalations. + Champion a customer-first… more
- Capgemini (El Paso, TX)
- …Knowledge Management (KM), Quality Assurance (QA), Training, Technology (CRM/KM, IVR /ACD, WFM, QM, etc.), Performance Management, Financial Management, Contract ... Management, Vendor Management, etc. + Process Improvement methodologies + A passion and desire to improve CX and support clients on their journey **Minimum 5 to 10 years of consulting experience** or other relevant experience related to successful delivery of… more
- Comerica (Dallas, TX)
- …and implement the new loan servicing technology (AFS replacement, IVR upgrades/maintenance, ServiceCloud/nCino updates), and thereafter to continuously improve ... service delivery. + Participate in projects originating in other business units but may impact the processes and procedures of the Syndications group. + Participate in the formulation and implementation of new and revised systems, policies, and guidelines. +… more
- NTT DATA North America (Irving, TX)
- …AI/ML model implementations using scikit learn, Tensor flow etc., + Experience with Chat, IVR , Banking will be plus + Google Cloud (GCP) knowledge \#LI **_NTT DATA ... endeavors to make_** https://us.nttdata.com (https://us.nttdata.com/en) **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us… more