- Bank of America (Richmond, VA)
- …lines including Fraud Strategy, Technology, Risk & Compliance in the development of IVR & Contact Center authentication strategy and roadmap. + Ability to translate ... cases for transformation initiatives. + Lead efforts to prioritize investments in IVR & Contact Center authentication capabilities. + Build and maintain a coalition… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …for Oracle Siebel CRM. * Oversee the development and integration of IVR platforms (Nuance, Genesys, Microsoft) and cloud-based contact center solutions (AWS Connect, ... Azure, GCP, and cloud-native technologies. * Experience with Oracle Siebel, Nuance IVR , Genesys Cloud Architect, AWS Connect, and Google CcaaS. * Familiarity with… more
- Verint Systems, Inc. (Richmond, VA)
- …for both on-premise and SaaS offerings. + Championing the Voice IVA / IVR with internal and external stakeholders, driving adoption and revenue. + Ensure our ... + Experience with Conversational AI; techniques and patterns of IVA / IVR based products + Experience with Kubernetes, OpenShift, Kafka, REDIS, DB technologies… more
- System One (Ashburn, VA)
- …environments, preferably within financial services industry * Demonstrated understanding of IVR systems and chatbot / AI technologies, to include natural language ... third-party vendors. Areas of Expertise: 1. Expertise in voice technologies (eg, IVR systems, speech recognition, voice assistants, and AI-driven voice solutions) 2.… more
- Under Armour, Inc. (Richmond, VA)
- …contact drivers and report out to UA leadership. * Support Telephony and IVR upkeep and enhancements to drive continuous improvement * Monitor Telephony systems to ... Answer * Data Analysis experience preferred * Experience in Telephony and IVR Support preferred **Workplace Location** + **Location:** Fully Remote **Relocation** +… more
- Cognizant (Richmond, VA)
- …will have strong technical skills in MS Excel and preferably experience in IVR and Healthcare Call Center domains. This is a work-from-home position with day ... shifts and no travel is required. The role involves managing and optimizing healthcare processes to improve efficiency and patient satisfaction. **Responsibilities:** Reviewing available Appeals & Grievances for the pending claims to verify due process was… more
- Amazon (Arlington, VA)
- …Genesys, NICE InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU ( IVR or chat) solutions using at least one major conversational AI framework ... (eg, Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 2+ years hands-on coding experience with REST APIs and web services, including successful integration of contact center platforms (eg, Genesys, Amazon… more
- Humana (Arlington, VA)
- …often focus on automating workflows, modernizing legacy platforms, AI chatbots and IVR , and enhancing data integrity to support efficient and accurate insurance ... services. + **Tech Strategy:** Tech Strategy shapes the vision and roadmap for Humana's technology landscape, ensuring alignment with business objectives and emerging trends. This team leads enterprise architecture, technology innovation, and strategic… more
- Deloitte (Mclean, VA)
- …architecture and design of the future-state contact center, including call routing, IVR flows, and omnichannel capabilities. + Stakeholder Collaboration: Serve as a ... liaison between business leaders, IT teams, and operations to translate needs into technical requirements. Clearly communicate vision, progress, and trade-offs to all stakeholders. + Team Leadership & Mentorship: Provide technical guidance and mentorship to… more
- Cognizant (Richmond, VA)
- …Routing and CTI, Automatic Call Distribution (ACD), Interactive Voice Response ( IVR ), Call Recording, Workforce Management and Quality Assurance for multi-channel ... contact management of voice, email, chat, SMS messaging, etc. to provide guidance, thought leadership and operational support as a highly skilled Contact Center advisor. . Experience deploying contact center cloud applications, Disaster Recovery & BCP support.… more