• Remote Dialer Operations Analyst II

    Carrington (Richmond, VA)
    …with other departments (IT, Data Integration, etc.) when needed for system/ IVR enhancements and troubleshooting of issues. + Maintain consistent attendance to ... ensure fulfillment of essential duties and responsibilities + On call responsibilities as needed to ensure system support outages are handled and coverage is provided for weekend activity + Strong technical and problem-solving skills + Proficiency in MS Word,… more
    Carrington (08/20/25)
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  • Delivery Consultant - Connect and Lex, Amazon…

    Amazon (Arlington, VA)
    …Genesys, NICE InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU ( IVR or chat) solutions using at least one major conversational AI framework ... (eg, Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 2+ years hands-on coding experience with REST APIs and web services, including successful integration of contact center platforms (eg, Genesys, Amazon… more
    Amazon (08/15/25)
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  • Vice President of Business Development

    Pearl Interactive Network (Richmond, VA)
    …large commercial payers. + Understanding of omnichannel contact-center technology (CCaaS, AI/ IVR , WFM/WFO) and the ability to translate operational capabilities into ... differentiating win themes. + Experience with commercial and government systems that support the Federal capture process, eg, Deltek GovWin, FedBizOpps (FBO), Federal Procurement Data System (FPDS), and the System for Award Management (SAM). + Strong… more
    Pearl Interactive Network (08/13/25)
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  • UX Content Conversation Designer

    System One (Ashburn, VA)
    …* Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR . * Write conversational content that aligns with our brand voice and ... user needs. * Work closely with product managers, engineers, and researchers to define and implement conversation strategies. * Use data, user research, and testing to iterate and improve conversations over time. * Define intents, utterances, and response… more
    System One (08/03/25)
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  • Software Developer (Part-Time)

    Parsons Corporation (Mclean, VA)
    …integrating telephony systems with web applications (eg, handling inbound/outbound calls, IVR , call routing). + Knowledge of security best practices for telephony, ... server administration, and web applications. + Knowledge and hands on experience with telephony systems and Linux server management, including installation, configuration, troubleshooting, and performance optimization + Qualified in Oracle Database… more
    Parsons Corporation (07/12/25)
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