- Dodge Construction Network (Raleigh, NC)
- …deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success . We serve ... Customer Success Manager Location: Remote, United States, United States...and ensure customer satisfaction + Driveongoingcustomer engagement through customer journey with intentionaloutbound touchpoints using customer health indicators and… more
- Resideo (Charlotte, NC)
- …relationships + Adept at pioneering new initiatives that require a new customer journey + Demonstrated success in market research, competitive analysis, and ... strategic business planning. + Experience developing and executing marketing programs + Experience reducing cost and improving operational efficiencies Preferred Qualifications + 10+ Years' experience in relevant product category or brand management + Previous… more
- Lumen (Raleigh, NC)
- …and engaging sales accordingly. **The Main Responsibilities** * Implement customer success plans using standardized journey templates to set customer ... world and shape the future. **The Role** The Customer Success Advocate II is a customer-facing role that ensures...dates with a holistic view that aligns with customer objectives/ success metrics * Evaluate current product and portal adoption… more
- Travelers Insurance Company (Raleigh, NC)
- …for a passionate and results-focused leader to join the Enterprise Customer Experience Journey Analytics team. This role is an exciting opportunity to build and ... journeys of our customers, employees, and business partners. As a Director, Journey Analytics, you will lead complex analyses to quantify insights, identify… more
- Celonis (Raleigh, NC)
- …enablement to continuously improve processes + Set the foundations of the long-term customer success journey **About You** + You live for customer value, have a ... value, and enhance process conformance rates. Monitor + Implement KPIs to measure customer success and enable continuous process improvement. + Ensure customer… more
- First Horizon Bank (Charlotte, NC)
- …on-premises data platforms * Experience with experimentation/AB testing frameworks and/or customer journey analytics. **What Success Looks Like** : * Every ... product team has a clear, reliable dashboard with key performance metrics. * Ad hoc reporting becomes faster and easier, freeing up time for deeper analysis. * Insights from your work help shape product priorities, customer journeys, and investment decisions.… more
- Ally (Raleigh, NC)
- …fraud controls with the goal of maintaining a positive and seamless customer journey . * Identify and monitor success metrics. Collaboration and Communication: * ... discovery to execution. * Recommend right-sized fraud controls tailored to the customer journey and Ally's risk profile. * Providing fraud loss impact analysis input… more
- Siemens (Raleigh, NC)
- …your passion can take you. About the Job As Vice President, Head of Client Success , you will be responsible for leading our global client success organization ... of Revenue, you will lead the entire post-sale client journey and be accountable for a global renewal base...and implement upsell and cross-sell opportunities. * Tailor client success strategies for SMB, mid-market, and enterprise segments. *… more
- IBM (Raleigh, NC)
- **Introduction** Introduction: A Customer Success Manager (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing ... culture will set you up for positive impact and success , whilst ongoing development will advance your career through...departments within IBM to be responsible for the post-sales journey for a portfolio of Clients. By ensuring their… more
- Forrester (Charlotte, NC)
- …who come together to do what's right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to ... build an extraordinary future. **About This Role:** As Vice President, Customer Success , the successful candidate is responsible for managing aspects of the postsale… more