- Red Hat (Denver, CO)
- …future incidents. + Create and maintain knowledge articles aligned with the KCS (Knowledge-Centered Service) methodology. + Partner with internal teams and external ... parties to deliver seamless infrastructure support for Red Hat's Cloud Services. + Manage incident and issue workloads to ensure that all customer issues are handled and resolved in a timely manner. + Maintain a strong work ethic, able to work effectively as… more
- Koniag Government Services (Grand Junction, CO)
- …will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support ( KCS ), HDI best practices and established procedures and processes. ... **Essential Duties and Responsibilities:** + Diagnosing and resolving routine problems for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of… more