- Mass Markets (Killeen, TX)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... adherence to corporate policies and procedures Key Responsibilities: + Lead and manage a team of 15-25 front-line agents...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
- Mass Markets (Killeen, TX)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client ... , ensuring KPIs and SLAs are consistently met. + Lead and mentor supervisors, team leads, and support staff....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Houston Methodist (Katy, TX)
- …updates and their effect on the department to customers. + Coordinates discovery, planning and follow up sessions with key customers. + Participates in resolving ... ideas, opinions, and general contribution in individual settings, meetings, or to lead requirements elicitation workshops. + Ability to validate data obtained via… more
- Fun Town RV (Fort Worth, TX)
- …needs and internal workflows. + Follow up on Priority 7 Tasks via the Task Command Center and alert users of overdue tasks. Call Routing & Support + Hot transfer ... into Texas's largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and...each morning and report issues to the supervisor promptly. Lead Monitoring + Monitor the New Leads Report for… more
- American Airlines (Dallas, TX)
- …part of a strong team that truly drives change for the airline. The Contact Center - Strategy & Planning Team within the Customer Experience organization is at ... center world in search of continuous improvement and lead the way to a world-class customer experience. You...do** + Conducts statistical and trend analyses to forecast call /case volume and other key metrics to accurately develop… more
- MD Anderson Cancer Center (Houston, TX)
- *MISSION STATEMENT* The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through ... crisis management while working well under pressure. * *Shift/Schedule: 12:30pm-11pm, on call every 1 to 2 months and rotating holidays.* *JOB SPECIFIC COMPETENCIES*… more
- Texas A&M University System (Corpus Christi, TX)
- Job Title Associate Director, University Counseling Center Agency Texas A&M University - Corpus Christi Department University Counseling Proposed Minimum Salary ... Director is responsible for providing oversight for the University Counseling Center 's clinical services and related staff management and administrative duties. The… more
- Wells Fargo (Irving, TX)
- …as part of Consumer Lending. We are seeking a dynamic and results-driven Contact Center Sales Associate Manager to lead a team of sales professionals within ... Lead , coach, and mentor a team of contact center sales associates to achieve and exceed sales targets....using various reporting tools. + Knowledge and understanding of call routing and call reporting dynamics. +… more
- CyrusOne (San Antonio, TX)
- …on capacity strategies and support business objectives + Participate in strategic planning for new data center builds, expansions, and infrastructure upgrades, ... and problem-solving **Qualifications:** + 10+ years of progressive experience in data center operations, capacity planning , or infrastructure management, with a… more